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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 77 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Staff turnover reported at 11%
Solaris Healthcare Imperial has a middle-range Medicare overall rating. Strengths include highly effective physical and occupational therapy. Some reviewers note concerns about neglect and poor hygiene (e.g., soiled gowns, bedsores, lack of bathing) (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Solaris Healthcare Imperial receives highly polarized reviews, with many families praising the rehabilitation therapy team and specific staff members like Stevie Rowley for their compassion and professionalism. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, slow response times to call lights, and aggressive or dismissive behavior from some nursing and dining staff. While many short-term rehab patients report positive outcomes, the facility's reputation is marred by recurring allegations of inadequate care for long-term residents.
Quality Themes
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Distribution · 79 analyzed
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Key Review Excerpts
“The CNA aids were a disgrace to say the least. They are cold hearted, lazy (sitting on their phones in the hallway while I'm setting up the room and my mom to make her more comfortable and when asked for something they just sat there and looked at me.”
“They literally left my step father sitting in a urine soaked gown for almost 2 hours the other day. He told them 2x he needed to use the restroom and they ignored him.”
“The Doctors, Nurses and C.N.A.’s all did an amazing job. The PT and OT staff were fantastic. They are very knowledgeable and they developed plans to get my wife back to the baseline she was at as soon as possible.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints against this facility, resulting in 10 complaint-triggered deficiencies, with a concerning cluster of 9 violations found in November 2024 alone. The most recurring issues involve basic daily care assistance, medication management, and infection control. While the facility reports correcting all deficiencies, the recent surge in serious complaints about fundamental care areas like nursing staffing and safety hazards raises red flags about care quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Nov 22, 2024
$29,738
Solaris Healthcare Imperial
nonprofit
Solaris Healthcare
22 facilities nationwide
Chain avg rating: 3.8/5 · Rank 16 of 22
Owners
Imperial Healthcare Holdings LLC
Owner · Organization
Solaris Foundation INC.
Owner (parent company) · Organization
Solaris Healthcare Properties LLC
Owner (parent company) · Organization
Parker, Laurie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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Google Reviews
77 reviews from families & visitors
Official Website
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