Solaris Healthcare Imperial
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 76 Google reviews
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What this means for your family
This facility has a highly regarded rehabilitation and social services team that many families find helpful during transitions. However, due to recurring, serious reports of nursing neglect and slow response times, we strongly advise families to visit frequently, especially during evenings and weekends, to monitor the level of care your loved one receives.
Google Reviews
Google Reviews
76 reviews on Google“Solaris Healthcare Imperial receives highly polarized reviews, with many families praising the rehabilitation therapy team and specific staff members like Stevie Rowley for their compassion and professionalism. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, slow response times to call lights, and aggressive or dismissive behavior from some nursing and dining staff. While many short-term rehab patients report positive outcomes, the facility's reputation is marred by recurring allegations of inadequate care for long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Attentive and compassionate social services staff
- Clean and well-maintained facility environment
- Strong communication from specific management and social workers
Concerns
- Neglect and poor hygiene (e.g., soiled gowns, bedsores, lack of bathing) (mentioned by 5 reviewers)
- Slow or non-existent response to call lights/nursing assistance (mentioned by 4 reviewers)
- Rude, dismissive, or aggressive staff behavior (mentioned by 4 reviewers)
- Aggressive financial/insurance navigation and pressure (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate these services into a resident's daily routine to ensure they stay active and engaged?
- 2With your current staffing rating of 4 stars, what specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance with personal care?
- 3I noticed some concerns regarding hygiene and grooming; could you walk me through your daily schedule for bathing and linen changes to ensure residents are always comfortable and well-cared for?
- 4How does your nursing team coordinate with the pharmacy and medical staff to ensure accuracy and safety in medication management for residents with complex health needs?
- 5Since you actively engage with feedback online, how does your management team use family input to address concerns and improve the quality of life for residents?
- 6What is your facility's process for handling medical emergencies, and how do you ensure clear communication with family members during these critical moments?
Personalized based on this facility's data
Key Review Excerpts
“The CNA aids were a disgrace to say the least. They are cold hearted, lazy (sitting on their phones in the hallway while I'm setting up the room and my mom to make her more comfortable and when asked for something they just sat there and looked at me.”
“They literally left my step father sitting in a urine soaked gown for almost 2 hours the other day. He told them 2x he needed to use the restroom and they ignored him.”
“The Doctors, Nurses and C.N.A.’s all did an amazing job. The PT and OT staff were fantastic. They are very knowledgeable and they developed plans to get my wife back to the baseline she was at as soon as possible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, resulting in 10 complaint-triggered deficiencies, with a concerning cluster of 9 violations found in November 2024 alone. The most recurring issues involve basic daily care assistance, medication management, and infection control. While the facility reports correcting all deficiencies, the recent surge in serious complaints about fundamental care areas like nursing staffing and safety hazards raises red flags about care quality.
Nov 22, 2024Complaint8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Nov 22, 2024Routine1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Aug 27, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 13, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 21, 2022Routine6
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jan 14, 2021Routine2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Nov 22, 2024
$29,738
Ownership & Operations
Who Operates This Facility
Solaris Healthcare Imperial
nonprofit
Chain Affiliation
Solaris Healthcare
22 facilities nationwide
Chain avg rating: 3.8/5 · Rank 16 of 22
Ownership & Management
Owners
Imperial Healthcare Holdings LLC
Owner · Organization
Solaris Foundation INC.
Owner (parent company) · Organization
Solaris Healthcare Properties LLC
Owner (parent company) · Organization
Parker, Laurie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit solarishealthcare.org
Medicare data downloads
Original nursing home datasets
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