Smp Health - Ave Maria
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 6 Google reviews
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What this means for your family
Recent reviews suggest an improved atmosphere with praise for activities and food, but the historical concerns regarding hygiene and communication are serious. We recommend scheduling a tour during a weekend or evening to verify if the current level of care matches the positive recent feedback.
Google Reviews
Google Reviews
6 reviews on Google“Reviews for SMP Health - Ave Maria are polarized, with recent feedback highlighting a cozy environment and dedicated staff, while older reviews raised serious concerns about basic care and communication. Families should note the contrast between recent praise for activities and food versus past reports of neglect and poor updates.”
Quality Themes
Tap a score for detailsStrengths
- Cozy, welcoming atmosphere
- Engaging resident activities
- Caring staff members
- Well-maintained grounds
Concerns
- Inadequate resident hygiene and nutritional monitoring (mentioned by 2 reviewers)
- Poor communication with family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility being highly rated for staffing, how do you ensure that staff members have enough dedicated time to assist residents with personal hygiene and daily nutritional needs?
- 2I noticed the facility has a very cozy and welcoming atmosphere; could you walk me through the types of daily activities or social programs that help keep residents engaged?
- 3How does your leadership team approach communication with families, and what is the best way for us to stay updated on our loved one's care and well-being?
- 4Given the recent state health inspections, what specific improvements or protocols have been implemented to ensure the highest standards of care are consistently met?
- 5In the event of a medical emergency or a sudden change in health, what is your process for notifying family members and coordinating with local medical services?
- 6Since the grounds are so well-maintained, are there specific outdoor spaces or garden areas where we can spend quality time with our loved one during visits?
Personalized based on this facility's data
Key Review Excerpts
“Such a wonderful environment and cozy atmosphere, for employees and residents. Caring staff members who go above and beyond for their safety. So many activities for residents, beautiful grounds, and delicious food.”
“A wonderful place to trust your loved ones to be cared for and loved! They live up to their mission to be the hands and feet, heart and smile of Jesus as they care for those he entrusts to their care.”
“This place is horrible. They don't keep our loved ones clean, don't care if they eat or not for days at a time. Don't check in on them very often . Doesn't keep family updated”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing serious concerns including abuse protection failures and inadequate care treatment. The facility shows recurring problems with infection control (cited twice) and fire safety issues across multiple surveys. While all deficiencies have correction dates, the pattern of complaint-driven investigations and repeated violations in critical care areas warrants careful consideration before placement.
Dec 11, 2025Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 11, 2024Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jun 13, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 12, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Federal Penalties
Fine
Jun 13, 2024
$6,788
Ownership & Operations
Who Operates This Facility
Smp Health - Ave Maria
nonprofit
Chain Affiliation
Smp Health
5 facilities nationwide
Chain avg rating: 4.8/5 · Rank 3 of 5 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit smphealth.org
Medicare data downloads
Original nursing home datasets
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