Eventide Jamestown
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 18 Google reviews
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What this means for your family
While some families report excellent support and helpful staff, there are recurring, serious concerns regarding responsiveness to call lights and basic care needs. We strongly recommend visiting during off-hours or weekends to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
18 reviews on Google“Eventide Jamestown receives highly polarized feedback, with long-term family members praising the friendly staff and support, while other visitors report significant concerns regarding neglect and poor responsiveness. While some note a clean and well-maintained environment, others have cited serious issues with call light response times and failure to follow dietary requests.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and supportive nursing staff
- Clean and well-maintained facility
- Helpful administrative assistance with financial navigation
Concerns
- Slow or non-existent response to call lights (mentioned by 2 reviewers)
- Inconsistent attention to resident care needs and dietary requests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a 3-star staffing rating; could you walk me through your current process for monitoring and responding to resident call lights to ensure timely assistance?
- 2We understand that dietary preferences are important; how does the kitchen team track and accommodate specific resident requests or specialized nutritional needs?
- 3With medication management being a critical part of daily care, what protocols do you have in place to ensure accuracy and consistency for residents?
- 4I see that the administrative team is often praised for helping with financial navigation; how do you maintain that same level of proactive communication with families regarding a resident's daily health status?
- 5Could you share how you plan the daily activity calendar to keep residents engaged and active, especially given the facility's size?
- 6How does your nursing team coordinate with local medical providers to handle urgent health changes or emergencies that might arise outside of standard business hours?
Personalized based on this facility's data
Key Review Excerpts
“All the staff are friendly, several going the extra mile to do things for my mother, get information for her, help us navigate financial issues, and so much more.”
“Going to visit my grandma I noticed that they had a call light on one of the rooms we were in there for 30 minutes and they still never answered that call light.”
“My mom was dying and the staff didn't hardly check on her during the last 2 days while I was there with her. I had to ask for her to be changed, turned and given medication.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies related to accommodating resident preferences and food quality in recent inspections. The facility shows recurring issues across multiple surveys in resident assessment accuracy, accident prevention, and medication management. While all identified problems have correction dates from the facility, the pattern of repeated deficiencies in core care areas suggests ongoing quality oversight challenges that families should discuss during visits.
Aug 26, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
May 21, 2025Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 4, 2024Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 22, 2023Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Eventide Jamestown
nonprofit
Ownership & Management
Owners
Eventide
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit eventide.org
Medicare data downloads
Original nursing home datasets
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