Skyline Heights Nursing and Rehabilitation
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 39 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (28 vs median 9.0)
- High staff turnover (84%)
- High RN turnover (83%)
Bottom 25% in MT · Below recommended RN staffing · Very high staff turnover · Worst in EDURO HEALTHCARE chain · $460,513 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While the therapy department is frequently praised for helping patients recover, the facility has a recurring pattern of serious neglect regarding hygiene and meal service. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor your loved one's care and medication adherence.
Google Reviews
Google Reviews
39 reviews on Google“Skyline Heights Nursing and Rehabilitation receives highly polarized feedback, with many families reporting serious concerns regarding neglect, poor hygiene, and inconsistent medication management. While some patients praise the therapy department and specific nursing staff for their recovery efforts, others describe a facility where residents are ignored, meals are served cold, and communication with families is severely lacking.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Friendly and supportive nursing staff
- Active resident and family council meetings
- Clear goal-setting for rehab patients
Concerns
- Poor hygiene and infrequent bathing of residents (mentioned by 5 reviewers)
- Meals served cold or significantly delayed (mentioned by 4 reviewers)
- Lack of communication with family members (mentioned by 3 reviewers)
- Inconsistent or poor medication management (mentioned by 2 reviewers)
- Neglect and lack of staff responsiveness (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your therapy teams; how do you work with families to set specific rehabilitation goals for new residents?
- 2What specific steps are in place to ensure residents receive timely meals and that food is served at the proper temperature?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4What is your process for keeping family members updated on a resident's health status and daily well-being?
- 5Can you tell us about your protocols for maintaining high standards of personal hygiene and cleanliness for all residents?
- 6How does the facility handle medical emergencies or urgent care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“My only complaint is with the nutrition department. If you didn't go out to the dining room you would be served your meals very late... Then it was often cold when it finally arrived.”
“My mom fell twice and no one called...I can go on and on. If your parents or grandparents get sent here for rehab...be afraid, be very afraid.”
“My brother has been a resident there since Feb. 2025. I can’t say enough good things about the facility, and the staff they are great. My brother has been very happy there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns of recurring deficiencies, particularly in care planning, nursing competency, and medication management, with families filing multiple complaints that triggered 27 of the 127 total deficiencies. Issues with resident protection from abuse and neglect appear repeatedly across surveys, indicating persistent problems despite corrections. While all deficiencies show correction dates, the repetitive nature of core care failures across multiple years suggests systemic challenges that families should carefully evaluate before choosing this facility.
Apr 23, 2026Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 12, 2026Routine14
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 12, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 31, 2025Complaint3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nov 19, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Mar 27, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Federal Penalties
Fine
Nov 19, 2025
$77,103
Fine
Aug 28, 2025
$72,768
Fine
Jan 30, 2025
$250,357
Payment Denial
Jan 30, 2025
56-day denial
Fine
Feb 20, 2024
$4,893
Fine
Dec 26, 2023
$8,631
Fine
Jul 17, 2023
$5,244
Ownership & Operations
Who Operates This Facility
Skyline Heights Nursing and Rehabilitation
for profit
Chain Affiliation
Eduro Healthcare
35 facilities nationwide
Chain avg rating: 2.4/5 · Rank 27 of 36 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit skylineheightshc.com
Medicare data downloads
Original nursing home datasets
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