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Nursing HomeMedicaid Investigative

Aspen Meadows Health and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3155 Ave C, Billings, MT 5910290 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 40 Google reviews

5
4
3
2
1
Aspen Meadows Health and Rehabilitation Center Nursing Home in Billings, MT — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (74%)
  • High RN turnover (82%)

Below average in MT · Below recommended RN staffing · Very high staff turnover · $92,840 in fines

Source: Medicare data

What this means for your family

While the rehab therapy team is frequently praised for helping patients regain strength, the facility has a recurring pattern of severe understaffing and neglect that poses significant risks. We strongly advise families to look elsewhere, or if choosing this facility, to maintain a constant, daily presence to ensure basic hygiene and medication needs are met.

Google Reviews

Google Reviews

40 reviews on Google
Aspen Meadows Health and Rehabilitation Center receives highly polarized feedback, with many families reporting severe neglect, understaffing, and poor medical management. While some reviewers praise the rehab therapy team and individual staff members for their kindness, a significant number of reports detail life-threatening issues, including unaddressed infections, failure to provide basic hygiene, and poor communication regarding patient health status.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean3.0Activities5.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy teams
  • Some staff members described as caring and professional
  • Clean facility environment (noted in select positive reviews)

Concerns

  • Chronic understaffing leading to long wait times for call lights and basic hygiene (mentioned by 12 reviewers)
  • Poor medication management and failure to provide prescribed treatments (mentioned by 5 reviewers)
  • Inadequate communication with families regarding patient progress and health status (mentioned by 5 reviewers)
  • Loss of personal belongings (dentures, clothing) and lack of reimbursement (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(6)'21(7)'23(4)'25(6)'26(6)

Distribution · 43 analyzed

5
15
4
3
3
2
2
0
1
23

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and that personal hygiene needs are met in a timely manner?
  • 2I noticed your team is active in responding to feedback online; how do you utilize that communication channel to keep families updated on their loved one's health status and progress?
  • 3Can you walk me through your current medication management process and the steps taken to ensure that prescribed treatments are administered consistently and accurately?
  • 4With the facility's focus on physical and occupational therapy, how do you integrate these rehabilitation services into the resident's daily routine to ensure they stay active and engaged?
  • 5What measures do you have in place to track and safeguard personal belongings, such as clothing and dental appliances, to prevent loss?
  • 6How does the nursing team coordinate with families during medical emergencies or significant changes in a resident's condition to ensure there is clear and frequent communication?

Personalized based on this facility's data


Key Review Excerpts

My mother went 13 days with No bed change or shower!!! Call lights were not answered in a timely manner on several occasions and pain pills not delivered 2 different times in less than 45 min!!

Rehab patient's family · 2017☆☆☆☆

The PT & OT got her stronger so she could return home. We were both very happy with this facility.

Rehab patient's family · 2024☆☆☆☆

My dad had a quintuple heart bypass... he is put in a dirty room with a difficult roommate who was up all night and loud and obnoxious. The were only set up to do PT 3 times a WEEK for 39 minutes

Rehab patient's family · 2026☆☆☆☆
Source: 40 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
3.52hrs
86%
All nurses + aides combined
Staff Turnover
75%
Lower is better (< 30% = good)
RN Turnover
90%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

11

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility54.1%
Worse than Avg
Here
54.1%
US
95.5%
MT
93.7%
Yellowstone
94.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility50.9%
Worse than Avg
Here
50.9%
US
15.3%
MT
19.1%
Yellowstone
24.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility44.7%
Worse than Avg
Here
44.7%
US
19.4%
MT
25.2%
Yellowstone
24.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility83.2%
Worse than Avg
Here
83.2%
US
93.4%
MT
95.6%
Yellowstone
95.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.2%
Worse than Avg
Here
24.2%
US
14.4%
MT
19.4%
Yellowstone
21.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility14.0%
Worse than Avg
Here
14.0%
US
12.1%
MT
5.0%
Yellowstone
4.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility30.1%
Worse than Avg
Here
30.1%
US
79.8%
MT
73.8%
Yellowstone
80.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility39.2%
Worse than Avg
Here
39.2%
US
81.8%
MT
79.2%
Yellowstone
84.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
MT
1.4%
Yellowstone
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Above state avg (11.3)
18 complaint-triggered
$92,840 in fines

This facility has a concerning pattern of 47 deficiencies across recent inspections, with families filing 15 complaints that triggered investigations. The most recurring problems involve medication management, nursing staff competency, and care planning. Issues persist across multiple surveys, including recent problems with wound care, nursing staffing levels, and medication errors. While the facility reports correcting deficiencies, the ongoing pattern suggests systemic quality concerns families should carefully evaluate.

Mar 26, 2026Routine
13
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Mar 26, 2026Complaint
8
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0563Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Sep 10, 2025Complaint
2
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

Apr 10, 2025Routine
9
0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 16, 2025Complaint
5
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Oct 21, 2024Complaint
1
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Federal Penalties

Fine

Oct 21, 2024

$47,658

Ownership & Operations

Who Operates This Facility

Owner / Operator

Aspen Meadows Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Evergreen Healthcare Group

Chain Size

43 facilities nationwide

Chain avg rating: 2.3/5 · Rank 24 of 41

Ownership & Management

Owners

Aspen Meadows Snf Operations, LLC

Owner · Organization

Pacific Northwest Snf Operations Holdings (mt) LLC

Owner · Organization

Ch Pacific Northwest Holdings LLC

Owner (parent company) · Organization

Pacific Northwest Snf Operations Holdings LLC

Owner (parent company) · Organization

Witzcorp Global LLC

Owner (parent company) · Organization

Herzka, Yisroel

Owner (parent company)

Yenowitz, Yitzchok

Owner (parent company)

Key personnel

Johnson, RebeccaManaging Control - Governing BodyLowe, LeonorManaging Control - Governing BodySpielman, ShimonOfficer / DirectorYenowitz, YitzchokOfficer / DirectorAspen Meadows Snf Operations, LLCManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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