Silverado Senior Living - Belmont Hills
Families consistently rate this highly — reviewers highlight compassionate and specialized memory care staff. Schedule a visit to confirm the fit.
based on 50 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking specialized, high-quality memory care in a beautiful, nature-oriented setting. However, families should closely monitor staffing levels and engage in transparent discussions with management regarding how behavioral changes are managed to ensure your loved one's needs are met without over-reliance on medication.
Google Reviews
Google Reviews
50 reviews on Google“Silverado Belmont Hills is highly regarded for its specialized memory care, beautiful grounds, and a compassionate, well-trained staff that treats residents like family. While many families praise the engaging activities and peaceful environment, some critics raise serious concerns regarding staffing shortages and the potential for over-medication to manage behavioral issues.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and specialized memory care staff
- Beautiful, expansive, and safe outdoor grounds
- Engaging, dementia-friendly activities and animals
- Strong focus on resident dignity and freedom
Concerns
- Staffing shortages and high turnover in management (mentioned by 2 reviewers)
- Use of medication to manage behavioral issues
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
The owner provides highly personalized, empathetic responses that specifically reference reviewers by name and highlight details from their feedback, such as specific staff members or community features. They handle negative reviews with a professional, data-driven, and non-confrontational approach.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to families' feedback; how do you ensure that the high level of resident dignity and freedom mentioned by others is maintained during staff transitions?
- 2We love the expansive outdoor grounds; what specific dementia-friendly activities or animal interactions are available for residents to enjoy outside?
- 3How does the nursing team approach medication management to ensure it is always used as a last resort for comfort rather than just for behavioral management?
- 4With the recent focus on specialized memory care, what specific training does the staff receive to handle more complex behavioral needs?
- 5In the event of a medical emergency after hours, what is the specific protocol for contacting both the on-call physician and our family?
- 6Given the importance of stability for our loved one, how is the facility working to ensure consistent, long-term leadership within the management team?
Personalized based on this facility's data
Key Review Excerpts
“We moved my 97 year old aunt there in December and couldn’t have been happier with how she was treated. My mom and I were there on a regular basis and observed how caring and compassionate the staff are.”
“The engaging memory care classes, along along with the presence of comfort dogs and even chickens, create a calm, welcoming atmosphere that helps residents feel at home rather than confined.”
“They promise to deal with all patients and make it work, even with behavioral issues. However, they gave up on helping my mother and we had to move her. They clearly want to drug their patients as a much as possible - to avoid behavioral issues and allow them to use less staff.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Mar 24, 2026OtherClean
The unannounced case management visit was conducted to review two incidents involving two residents (R1 and R2). The LPA reviewed the residents' files and discussed the incidents with staff. No citations were issued during the visit, and the facility was advised that the service plan was updated to address the concerns.
Jan 5, 2026OtherClean
The report documents an unannounced case management visit conducted on January 5, 2026. The Licensing Program Analyst delivered amended copies of previously issued reports (LIC9099 and LIC9099D) to the administrator. No specific deficiencies were cited in the provided text.
Dec 29, 2025InspectionClean
The facility underwent an unannounced case management visit to follow up on an incident that occurred on 12/3/25. The Licensing Program Analyst observed the residents and reviewed their files with the Director of Health Services. No citations were issued during the visit.
Dec 29, 2025OtherClean
The facility underwent an unannounced case management visit to follow up on an incident that occurred on 12/3/25. The Licensing Program Analyst observed the residents and reviewed their files with the Director of Health Services. No citations were issued during the visit.
Oct 8, 2025OtherClean
The unannounced case management visit was conducted regarding an incident that occurred on 9/26/25. The analyst reviewed resident files and observed both residents participating in activities. No citations were issued during the visit.
Sep 16, 2025OtherClean
The unannounced case management visit was conducted to follow up on an incident that occurred on 8/26/25. The analyst reviewed the resident's file and toured the facility, observing that all exit gates were locked and the administrator confirmed the locks were re-keyed. No citations were issued during the visit.
Aug 5, 2025OtherClean
The inspection was a case management visit conducted on August 5, 2025. The primary action taken during the visit was the delivery of an immediate exclusion letter for Staff #1 (S1) from the facility. No specific deficiencies were cited in the provided report text.
Jul 31, 2025ComplaintClean
This report details an investigation into allegations of resident neglect, specifically concerning pressure injuries and dehydration. The department ultimately determined that there was not a preponderance of evidence to prove the alleged violations occurred, resulting in the allegations being deemed unsubstantiated.
Ownership & Operations
Who Operates This Facility
Subtenant 1301 Ralston Ave; Silverado Sr Lvg Mgt
ROBERT SNEE
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit silverado.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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