Public Google reviewers rate this highly and often mention significant recent improvements in care quality. Schedule a visit to confirm the fit.
based on 79 Google reviews
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Public Google reviewers rate Silver Birch of Midtown highly. Reviewers highlight: significant recent improvements in care quality, attentive and caring nursing staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families will find a facility that has undergone a significant recent transformation, with many reviewers praising the new management for improving care quality, cleanliness, and staff professionalism. However, there are serious, highly critical reports of neglect, medication errors, and hygiene issues that contradict the positive sentiment.
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Distribution · 39 analyzed
This facility rarely responds to reviews.
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Key Review Excerpts
“The changes this community has made over the past year have been incredible. You can really see the difference in the level of care, the environment, and the overall atmosphere.”
“My mother was mistreated, neglected, and verbally abused during her brief stay at this facility. I removed her within 72 hours because the conditions were horrifying.”
“As a professional (therapist and master level social worker), I must say that since Silver Birch took over Bridgewater last year, the changes are absolutely remarkable!”
Source: AZ State Licensing Agency
No deficiencies were found during the on-site investigation of complaint 00166729 conducted on April 22, 2026.
No deficiencies were found during the on-site investigation of complaints 00150223, 00152762, 00156423, 00156920, 00160517, 00163784, 00165245, 001654462 and 001654463 conducted on April 13, 2026.
No deficiencies were found during the on-site compliance inspection and investigation of complaint 00146790 conducted on October 7 and 8, 2025.
No deficiencies were found during the on-site investigation of complaint 00134748, 00134765, 00133969, 00133970, and 00105755 conducted on June 27, 2025.
No deficiencies were found during the on-site investigation of complaints 00133552 and 00133690 conducted on June 17, 2025.
The following deficiency was found during the on-site investigation of complaint #00126071 conducted on June 10, 2025:
Based on observation, record review and interview, for one resident reviewed, the manager failed to ensure a resident had a written service plan which included a description of the resident's medical or health problems, including physical, behavioral, cognitive, or functional conditions or impairments. The deficient practice posed a risk to residents if the service plan did not include documentation of the resident's condition and services to be provided for the resident. Findings include: 1. In record review, R1's medical record (received directed care and medication administration services) included documentation from R1's medical practitioner, dated March 27, 2025, that stated "The patient is a 66 year old... with a past medical history of dementia, behaviors, and frequent UTIs..." 2. In record review, R1's medical record included documentation R1 was sent to the hospital on April 8, 2025, and an "Internal incident Report" documented, "... found... on floor by ... bed... had just fallen... looked very weak and was shaking... 911 was called..." The record included "Emergency Department Patient Instructions," dated April 8, 2025, which documented a discharge diagnosis of "UTI (urinary tract infection), Fall at home, and Dementia." 3. In record review, R1's service plan dated April 7, 2025, did not include documentation of R1's history of UTI infections, and related services to be provided. 4. During an interview, E1 and E2 acknowledged the resident's service plan did not include documentation of the resident's medical or health problems (history of UTIs), as required.
No deficiencies were found during the on-site investigation of complaints 00125636 and 00120788, conducted on April 7, 2025.
An on-site investigation of complaints AZ00222535, AZ00222479, and AZ00022212, was conducted on January 29, 2025, and no deficiencies were cited.
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