Silver Birch of Midtown
Families consistently rate this highly — reviewers highlight significant recent improvements in care quality. Schedule a visit to confirm the fit.
based on 71 Google reviews
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What this means for your family
This facility appears to be in a period of significant transition and improvement following a change in management. While many families report a much higher standard of care and cleanliness than before, you should specifically verify medication administration protocols and staffing levels during evening and weekend shifts to ensure the reported improvements are consistent.
Google Reviews
Google Reviews
71 reviews analyzed“Families will find a facility that has undergone a significant recent transformation, with many reviewers praising the new management for improving care quality, cleanliness, and staff professionalism. However, there are serious, highly critical reports of neglect, medication errors, and hygiene issues that contradict the positive sentiment.”
Quality Themes
Tap a score for detailsStrengths
- Significant recent improvements in care quality
- Attentive and caring nursing staff
- Clean and well-maintained environment
- Engaging resident activities and events
Concerns
- Medication administration errors or delays (mentioned by 2 reviewers)
- Issues with facility cleanliness and odors (mentioned by 2 reviewers)
- Staffing shortages and neglect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some recent positive feedback regarding improvements in care quality; what specific changes have been implemented lately to support the nursing team?
- 2Could you walk me through your specific protocols for medication administration to ensure everything is delivered accurately and on schedule?
- 3What is your daily routine for maintaining the cleanliness and freshness of the common areas and resident rooms?
- 4What kind of engaging social activities or special events do you have planned for residents this month?
- 5In the event of a medical emergency during the night, what is the immediate process for getting care to a resident?
- 6How do you ensure that the nursing staff is able to provide attentive care even during busy shifts or periods of high demand?
Personalized based on this facility's data
Key Review Excerpts
“The changes this community has made over the past year have been incredible. You can really see the difference in the level of care, the environment, and the overall atmosphere.”
“My mother was mistreated, neglected, and verbally abused during her brief stay at this facility. I removed her within 72 hours because the conditions were horrifying.”
“I'm so glad I got out of my other assisted living and I want my friends to move her too. Their food is better and the service is better than when I was at Amarsi.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Apr 22, 2026ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00166729 conducted on April 22, 2026.
Apr 13, 2026ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00150223, 00152762, 00156423, 00156920, 00160517, 00163784, 00165245, 001654462 and 001654463 conducted on April 13, 2026.
Oct 7, 2025ComplaintCleanReport
No deficiencies were found during the on-site compliance inspection and investigation of complaint 00146790 conducted on October 7 and 8, 2025.
Jun 27, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00134748, 00134765, 00133969, 00133970, and 00105755 conducted on June 27, 2025.
Jun 17, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00133552 and 00133690 conducted on June 17, 2025.
Jun 10, 2025Complaint
The following deficiency was found during the on-site investigation of complaint #00126071 conducted on June 10, 2025:
Based on observation, record review and interview, for one resident reviewed, the manager failed to ensure a resident had a written service plan which included a description of the resident's medical or health problems, including physical, behavioral, cognitive, or functional conditions or impairments. The deficient practice posed a risk to residents if the service plan did not include documentation of the resident's condition and services to be provided for the resident. Findings include: 1. In record review, R1's medical record (received directed care and medication administration services) included documentation from R1's medical practitioner, dated March 27, 2025, that stated "The patient is a 66 year old... with a past medical history of dementia, behaviors, and frequent UTIs..." 2. In record review, R1's medical record included documentation R1 was sent to the hospital on April 8, 2025, and an "Internal incident Report" documented, "... found... on floor by ... bed... had just fallen... looked very weak and was shaking... 911 was called..." The record included "Emergency Department Patient Instructions," dated April 8, 2025, which documented a discharge diagnosis of "UTI (urinary tract infection), Fall at home, and Dementia." 3. In record review, R1's service plan dated April 7, 2025, did not include documentation of R1's history of UTI infections, and related services to be provided. 4. During an interview, E1 and E2 acknowledged the resident's service plan did not include documentation of the resident's medical or health problems (history of UTIs), as required.
Apr 7, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00125636 and 00120788, conducted on April 7, 2025.
Jan 29, 2025ComplaintCleanReport
An on-site investigation of complaints AZ00222535, AZ00222479, and AZ00022212, was conducted on January 29, 2025, and no deficiencies were cited.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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