Siloam Healthcare, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 130 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (6 vs median 3)
Bottom 25% in AR · Critically understaffed (RN) · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
Siloam Healthcare is highly regarded for its clean environment and engaging activity programs, making it a comfortable setting for many residents. However, because multiple families have reported concerns regarding call-light response times and medical advocacy, we recommend that you observe the floor during a weekend visit and ask the administration specifically about their protocol for escalating medical concerns to physicians.
Google Reviews
Google Reviews
130 reviews on Google“Siloam Healthcare, LLC is widely praised for its clean, pleasant-smelling environment and a staff that many families describe as warm, caring, and attentive. While the majority of reviews are highly positive, some families have raised serious concerns regarding staffing shortages, specifically noting delays in call-light response times and difficulties in securing timely medical advocacy for residents.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free facility environment
- Warm, friendly, and attentive nursing staff
- Active and engaging activity department
- Effective rehabilitation and recovery services
Concerns
- Slow response times to call lights/bathroom assistance (mentioned by 3 reviewers)
- Understaffing leading to overworked employees (mentioned by 2 reviewers)
- Difficulty in advocating for timely medical intervention (e.g., UTI testing) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's active activity department, could you walk us through a typical weekly schedule and how you encourage residents to participate?
- 2We noticed some feedback regarding response times for call lights; what is your current protocol for ensuring residents receive timely assistance when they need help in their rooms?
- 3With the current staffing levels, how do you ensure that your nursing team is able to maintain the high level of personal attention that many families have praised?
- 4If we have concerns about a potential health change, such as a suspected infection, what is the specific process for families to advocate for testing or medical intervention?
- 5Since the facility maintains a clean and odor-free environment, what is your daily routine for housekeeping and maintenance to ensure this standard is upheld?
- 6How does your leadership team support the staff to prevent burnout and ensure they remain the warm and friendly caregivers that residents appreciate?
Personalized based on this facility's data
Key Review Excerpts
“Moved my husband here after a horrible experience at other nursing facility here in town. I am very pleased to say I'm so grateful the the cre and staff especially the CNAs. They are truly focused on patient care.”
“The receptionist was very helpful and patient, and she showed kindness to a resident at her desk that warmed my heart to see , also other workers was smiling and it was a good environment overall.”
“The staff is very friendly and caring. They are easy to reach and talk to. If there is a problem, they try to remedy the problem in a timely fashion.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across multiple surveys, particularly with safety hazards and accident prevention, food service quality and safety, and fire safety protocols. While one family filed a complaint about daily care assistance in 2023, all 41 deficiencies have been corrected according to provider reports. However, the persistence of safety and dietary problems across surveys from 2022 through 2025 suggests ongoing operational challenges that families should discuss directly with facility leadership.
Jan 17, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Dec 15, 2023Routine8
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 9, 2022Routine23
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Infection Control Deficiencies
Report COVID19 data to residents and families.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Ownership & Operations
Who Operates This Facility
Siloam Healthcare, LLC
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 25 of 26
Ownership & Management
Owners
Hoffman, Helen
Owner
Kurz, Chaim
Owner
Kurz, Solomon
Owner
Safrin, Esther
Owner
Shapiro, Chaim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit siloamhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.