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Nursing HomeMedicaid Investigative

Siloam Healthcare, LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

811 West Elgin Street, Siloam Springs, AR 72761120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 130 Google reviews

5
4
3
2
1
Siloam Healthcare, LLC Nursing Home in Siloam Springs, AR — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (6 vs median 3)

Bottom 25% in AR · Critically understaffed (RN) · Above recommended total nurse staffing · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

Siloam Healthcare is highly regarded for its clean environment and engaging activity programs, making it a comfortable setting for many residents. However, because multiple families have reported concerns regarding call-light response times and medical advocacy, we recommend that you observe the floor during a weekend visit and ask the administration specifically about their protocol for escalating medical concerns to physicians.

Google Reviews

Google Reviews

130 reviews on Google
Siloam Healthcare, LLC is widely praised for its clean, pleasant-smelling environment and a staff that many families describe as warm, caring, and attentive. While the majority of reviews are highly positive, some families have raised serious concerns regarding staffing shortages, specifically noting delays in call-light response times and difficulties in securing timely medical advocacy for residents.

Quality Themes

Tap a score for details
Food8.0Staff8.0Clean9.0Activities9.0Meds5.0MemoryN/AComms7.0ValueN/A

Strengths

  • Clean, odor-free facility environment
  • Warm, friendly, and attentive nursing staff
  • Active and engaging activity department
  • Effective rehabilitation and recovery services

Concerns

  • Slow response times to call lights/bathroom assistance (mentioned by 3 reviewers)
  • Understaffing leading to overworked employees (mentioned by 2 reviewers)
  • Difficulty in advocating for timely medical intervention (e.g., UTI testing) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'21(5)'23(26)'25(31)'26(6)

Distribution · 98 analyzed

5
78
4
12
3
3
2
0
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's active activity department, could you walk us through a typical weekly schedule and how you encourage residents to participate?
  • 2We noticed some feedback regarding response times for call lights; what is your current protocol for ensuring residents receive timely assistance when they need help in their rooms?
  • 3With the current staffing levels, how do you ensure that your nursing team is able to maintain the high level of personal attention that many families have praised?
  • 4If we have concerns about a potential health change, such as a suspected infection, what is the specific process for families to advocate for testing or medical intervention?
  • 5Since the facility maintains a clean and odor-free environment, what is your daily routine for housekeeping and maintenance to ensure this standard is upheld?
  • 6How does your leadership team support the staff to prevent burnout and ensure they remain the warm and friendly caregivers that residents appreciate?

Personalized based on this facility's data


Key Review Excerpts

Moved my husband here after a horrible experience at other nursing facility here in town. I am very pleased to say I'm so grateful the the cre and staff especially the CNAs. They are truly focused on patient care.

Memory care family member · 2025★★★★★

The receptionist was very helpful and patient, and she showed kindness to a resident at her desk that warmed my heart to see , also other workers was smiling and it was a good environment overall.

Visitor · 2024★★★★★

The staff is very friendly and caring. They are easy to reach and talk to. If there is a problem, they try to remedy the problem in a timely fashion.

Family member · 2024★★★★
Source: 130 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.30hrs
40%
Registered nurses for medical care
Total Nursing
3.88hrs
95%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

5

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
15.3%
AR
11.0%
Benton
18.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.1%
Mixed vs Avgs
Here
3.1%
US
12.1%
AR
1.4%
Benton
2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.7%
Worse than Avg
Here
16.7%
US
15.5%
AR
11.1%
Benton
10.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
93.4%
AR
94.9%
Benton
97.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility17.2%
Mixed vs Avgs
Here
17.2%
US
19.4%
AR
14.0%
Benton
22.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.1%
Mixed vs Avgs
Here
13.1%
US
14.4%
AR
10.1%
Benton
16.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.9%
Better than Avg
Here
93.9%
US
81.8%
AR
82.0%
Benton
90.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.3%
Worse than Avg
Here
75.3%
US
79.8%
AR
77.7%
Benton
85.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
1.6%
AR
1.3%
Benton
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Above state avg (4.3)

This facility has recurring issues across multiple surveys, particularly with safety hazards and accident prevention, food service quality and safety, and fire safety protocols. While one family filed a complaint about daily care assistance in 2023, all 41 deficiencies have been corrected according to provider reports. However, the persistence of safety and dietary problems across surveys from 2022 through 2025 suggests ongoing operational challenges that families should discuss directly with facility leadership.

Jan 17, 2025Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Dec 15, 2023Routine
8
0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0554Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Sep 9, 2022Routine
23
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0888Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

0885Minimal · WidespreadCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

0569Minimal · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Siloam Healthcare, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

The Springs Arkansas

Chain Size

26 facilities nationwide

Chain avg rating: 3.5/5 · Rank 25 of 26

Ownership & Management

Owners

Hoffman, Helen

Owner

7%

Kurz, Chaim

Owner

7%

Kurz, Solomon

Owner

7%

Safrin, Esther

Owner

10%

Shapiro, Chaim

Owner

15%

Key personnel

Gutman, IsaacOfficer / DirectorShapiro, ChaimOfficer / DirectorWellspring Healthcare LLCManagerHamilton, LanceManagerWeaver, KimberlyManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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