Quail Ridge Living Center, INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 69 Google reviews

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What this means for your family
Quail Ridge is highly regarded for its compassionate staff and supportive leadership, making it a strong candidate for long-term care. However, because a few reviewers mentioned concerns about call light responsiveness and cleanliness, we recommend visiting during off-hours or weekends to observe the facility's standard of care firsthand.
Google Reviews
Google Reviews
69 reviews on Google“Quail Ridge Living Center receives high praise for its compassionate, family-oriented staff and strong administrative leadership. While many families report excellent care and a clean environment, there are isolated but serious concerns regarding cleanliness, responsiveness to call lights, and professional conduct in social media content.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong, accessible administrative leadership
- Clean and well-maintained facility
- Effective rehabilitation and long-term care support
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Unprofessional staff behavior (social media usage) (mentioned by 2 reviewers)
- Reports of poor cleanliness and odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that your leadership team is very active in responding to feedback online; how do you use that family input to make day-to-day improvements in the facility?
- 2With a 3-star health inspection rating, what specific steps are you currently taking to address the recent state violations and ensure consistent quality of care?
- 3We understand that call light response times can be a challenge in busy facilities; what is your current protocol for ensuring residents receive timely assistance when they need it?
- 4To maintain a professional and focused environment for the residents, what policies do you have in place regarding staff conduct and the use of personal devices while on duty?
- 5Some families have mentioned concerns regarding facility cleanliness; could you walk us through your daily housekeeping schedule and how you manage odor control in the living areas?
- 6Given your strong reputation for rehabilitation, what does a typical day look like for a resident balancing therapy sessions with social activities and downtime?
Personalized based on this facility's data
Key Review Excerpts
“The staff isn’t just warm and caring—they go above and beyond in ways that have made all the difference for my grandma. They don’t just care for her; they cherish her like she’s their own family.”
“My mom looks so much healthier since moving to Quail Ridge. They keep me informed about any medication changes or anytime a dr sees her. They helped her get glasses which she's needed for a while.”
“Truly a family atmosphere where Daddy has dignity and respect growing older with dementia. The faculty truly cares. The administrator sets the example for her team - the residents are family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 25 deficiencies across three routine surveys with no complaint-triggered violations, indicating issues were found during standard inspections but families haven't filed federal reports. The most recurring problems involve care planning and resident assessments, medication management, and resident rights issues. All deficiencies show correction dates, suggesting the facility addresses identified problems, though some areas like care planning and safety have persisted across multiple survey cycles.
Aug 23, 2024Routine9
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jul 19, 2023Routine9
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 9, 2020Routine7
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Ownership & Operations
Who Operates This Facility
Quail Ridge Living Center, INC
for profit
Chain Affiliation
Stein Ltc
4 facilities nationwide
Chain avg rating: 3.5/5 · Rank 4 of 4 (Worst)
Ownership & Management
Owners
Quail Ridge Living Center INC
Owner · Organization
Burris George, Amber
Owner (parent company)
Decker, Sheri
Owner (parent company)
Fields, Melanie
Owner (parent company)
Pointer Kynes, Deborah
Owner (parent company)
Pointer, Patrick
Owner (parent company)
Stein, James
Owner (parent company)
Stein, Paul
Owner (parent company)
Tonack, Sandra
Owner (parent company)
Weaver, Robert
Owner (parent company)
Weaver, Russel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit quailridgelivingcenter.com
Medicare data downloads
Original nursing home datasets
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