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Nursing HomeMedicaid

Quail Ridge Living Center, INC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

564 State Line Road, Colcord, OK 74338120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 69 Google reviews

5
4
3
2
1
Quail Ridge Living Center, INC Nursing Home in Colcord, OK — Street View
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What this means for your family

Quail Ridge is highly regarded for its compassionate staff and supportive leadership, making it a strong candidate for long-term care. However, because a few reviewers mentioned concerns about call light responsiveness and cleanliness, we recommend visiting during off-hours or weekends to observe the facility's standard of care firsthand.

Google Reviews

Google Reviews

69 reviews on Google
Quail Ridge Living Center receives high praise for its compassionate, family-oriented staff and strong administrative leadership. While many families report excellent care and a clean environment, there are isolated but serious concerns regarding cleanliness, responsiveness to call lights, and professional conduct in social media content.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean7.0Activities9.0Meds7.0Memory9.0Comms9.0Value8.0

Strengths

  • Compassionate and attentive nursing staff
  • Strong, accessible administrative leadership
  • Clean and well-maintained facility
  • Effective rehabilitation and long-term care support

Concerns

  • Slow response times to call lights (mentioned by 2 reviewers)
  • Unprofessional staff behavior (social media usage) (mentioned by 2 reviewers)
  • Reports of poor cleanliness and odors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.0'18(2)5.05.0'20(4)4.44.6'23(12)4.84.6'25(13)4.4'26(15)

Distribution · 70 analyzed

5
60
4
2
3
1
2
1
1
6

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed that your leadership team is very active in responding to feedback online; how do you use that family input to make day-to-day improvements in the facility?
  • 2With a 3-star health inspection rating, what specific steps are you currently taking to address the recent state violations and ensure consistent quality of care?
  • 3We understand that call light response times can be a challenge in busy facilities; what is your current protocol for ensuring residents receive timely assistance when they need it?
  • 4To maintain a professional and focused environment for the residents, what policies do you have in place regarding staff conduct and the use of personal devices while on duty?
  • 5Some families have mentioned concerns regarding facility cleanliness; could you walk us through your daily housekeeping schedule and how you manage odor control in the living areas?
  • 6Given your strong reputation for rehabilitation, what does a typical day look like for a resident balancing therapy sessions with social activities and downtime?

Personalized based on this facility's data


Key Review Excerpts

The staff isn’t just warm and caring—they go above and beyond in ways that have made all the difference for my grandma. They don’t just care for her; they cherish her like she’s their own family.

Memory care family member · 2025★★★★★

My mom looks so much healthier since moving to Quail Ridge. They keep me informed about any medication changes or anytime a dr sees her. They helped her get glasses which she's needed for a while.

Long-term resident's family · 2023★★★★★

Truly a family atmosphere where Daddy has dignity and respect growing older with dementia. The faculty truly cares. The administrator sets the example for her team - the residents are family.

Memory care family member · 2023★★★★★
Source: 69 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
47%
Registered nurses for medical care
Total Nursing
3.66hrs
89%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.9%
Worse than Avg
Here
32.9%
US
15.3%
OK
14.7%
Delaware
13.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
OK
3.3%
Delaware
15.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
15.5%
OK
17.2%
Delaware
16.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OK
90.6%
Delaware
86.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.6%
Worse than Avg
Here
25.6%
US
19.4%
OK
17.3%
Delaware
23.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.9%
Better than Avg
Here
18.9%
US
19.5%
OK
25.4%
Delaware
20.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
81.8%
OK
75.0%
Delaware
67.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
OK
74.1%
Delaware
73.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OK
1.8%
Delaware
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Above state avg (7.2)

This facility has 25 deficiencies across three routine surveys with no complaint-triggered violations, indicating issues were found during standard inspections but families haven't filed federal reports. The most recurring problems involve care planning and resident assessments, medication management, and resident rights issues. All deficiencies show correction dates, suggesting the facility addresses identified problems, though some areas like care planning and safety have persisted across multiple survey cycles.

Aug 23, 2024Routine
9
0847Potential for harm · WidespreadCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0851Potential for harm · PatternCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Jul 19, 2023Routine
9
0637Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 9, 2020Routine
7
0568Potential for harm · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Quail Ridge Living Center, INC

Organization Type

for profit

Chain Affiliation

Chain Name

Stein Ltc

Chain Size

4 facilities nationwide

Chain avg rating: 3.5/5 · Rank 4 of 4 (Worst)

Ownership & Management

Owners

Quail Ridge Living Center INC

Owner · Organization

100%

Burris George, Amber

Owner (parent company)

Decker, Sheri

Owner (parent company)

Fields, Melanie

Owner (parent company)

Pointer Kynes, Deborah

Owner (parent company)

Pointer, Patrick

Owner (parent company)

Stein, James

Owner (parent company)

Stein, Paul

Owner (parent company)

Tonack, Sandra

Owner (parent company)

Weaver, Robert

Owner (parent company)

Weaver, Russel

Owner (parent company)

Key personnel

Burris George, AmberOfficer / DirectorFields, MelanieOfficer / DirectorPointer Kynes, DeborahOfficer / DirectorPointer, PatrickOfficer / DirectorStein, JamesOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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