Sienna Skilled Nursing & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (21 vs median 8.0)
Bottom 25% in OH · Below recommended RN staffing · Worst in CONTINUING HEALTHCARE SOLUTIONS chain · No penalties on record
What this means for your family
While some families report excellent experiences with the nursing staff, the facility has a concerning pattern of reports regarding neglect, poor hygiene, and slow response times. We strongly recommend that you visit during off-hours or weekends to observe staffing levels and ask management specifically how they address complaints regarding wound care and call-light response times.
Google Reviews
Google Reviews
27 reviews on Google“Sienna Skilled Nursing & Rehabilitation receives highly polarized feedback, with some families praising the nursing and therapy staff for their compassion, while others report severe neglect and poor management. Common criticisms include significant delays in call-light response times, inconsistent physical therapy, and poor food quality. Prospective families should be aware of serious allegations regarding hygiene and communication failures that have led to negative experiences for several residents.”
Quality Themes
Tap a score for detailsStrengths
- Kind and compassionate nursing and aide staff
- Effective emergency response for medical issues
- Supportive therapy team (in some cases)
- Clean facility environment
Concerns
- Slow response times to resident call lights (mentioned by 2 reviewers)
- Poor food quality and cold meals (mentioned by 2 reviewers)
- Inconsistent or inadequate physical therapy (mentioned by 2 reviewers)
- Understaffing leading to neglected basic needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing levels, could you walk me through how your team manages call light response times to ensure residents aren't waiting too long for assistance?
- 2I understand that maintaining consistent care is a priority; how do you ensure that physical therapy sessions are reliably scheduled and delivered as prescribed for each resident?
- 3We’ve heard positive feedback about your emergency response; could you explain the protocol for handling an urgent medical situation during the night shift?
- 4Regarding the dining experience, what steps are you currently taking to improve the quality and temperature of the meals served to residents?
- 5With the facility having 88 residents, how do you foster a sense of community and keep residents engaged with daily activities throughout the week?
- 6How does your nursing team coordinate with families to ensure clear communication regarding medication management and any changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“The care was wonderful. My friend loved everyone there. From the administrator and intake coordinator to the nursing staff, therapy staff and respiratory therapist, housekeeping and maintenance-everyone went the extra mile and was awesome to the resident and family.”
“My mother has been a resident at Sienna for almost two years. She receives excellent care. The nursing care is great. My mom has had several emergencies and they saw it right away and sent her to the ER.”
“Brother n law was there, got showers 2 x week. Dirty clothes on, bed not changed sister n law did it 4x week. Clothes always missing, infection returned cause wounds werent changed but 1x week.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has received 10 complaint-triggered deficiencies, indicating families have reported concerns to authorities. The most recurring issues involve resident care and safety, food safety and preparation, and fire safety systems. While all deficiencies show correction dates, problems persist across multiple years, with accident prevention and food handling violations appearing repeatedly from 2022 through 2025, suggesting ongoing challenges with consistent care standards.
Feb 9, 2026Complaint6
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 11, 2025Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Apr 28, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 20, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 21, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Sienna Skilled Nursing & Rehabilitation
for profit
Chain Affiliation
Continuing Healthcare Solutions
12 facilities nationwide
Chain avg rating: 2.0/5 · Rank 12 of 12 (Worst)
Ownership & Management
Owners
Continuing Healthcare Solutions INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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