Shoreline Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (21 vs median 13.0)
Bottom 25% in CA · Below recommended RN staffing · Significantly below average staffing · Worst in COVENANT CARE chain · $22,952 in fines
What this means for your family
This facility offers exceptional physical and occupational therapy that can significantly aid in post-surgery recovery. However, families should be extremely vigilant regarding nursing care and hygiene, as multiple recent reviews highlight issues with unresponsive call lights and neglectful behavior by certain staff members.
Google Reviews
Google Reviews
17 reviews on Google“Families seeking rehabilitation may find high-quality physical and occupational therapy services to be a major benefit, with several reviewers praising the staff's ability to help residents regain mobility. However, there are serious allegations regarding neglect, specifically concerning unresponsive call lights and hygiene care, as well as inconsistent communication from nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate social services and administrative support
- Clean and well-maintained environment
- Friendly and professional rehabilitation staff
Concerns
- Neglect regarding hygiene and call light responsiveness (mentioned by 2 reviewers)
- Poor communication from nursing and therapy staff (mentioned by 2 reviewers)
- Inadequate dietary accommodations for specific needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy teams here; how do you coordinate their care with the nursing staff to ensure everyone is on the same page?
- 2How do you ensure that call lights are answered promptly and that residents' personal hygiene needs are met throughout the day?
- 3What is the process for communicating important medical updates or changes in condition from the nursing staff to the family members?
- 4Could you tell us more about how the dining services accommodate specific dietary needs or special meal requests for residents?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and managing the resident's care?
Personalized based on this facility's data
Key Review Excerpts
“Maywood PT/OT with Erin was done and amazingly our mother regained her strength back and able to stand and walk again with assistance!!! Erin and helpers were outstanding!!!!!”
“My Mom was here for 2 months, unable to walk on her own and in need of assistance. This place seemed great until my mom started complaining about a CNA named NIYELLI neglecting her and ignoring her call light.”
“I want to thank all personnel that help me during my rehabilitation stay. I broke my ankle and all staff went above and beyond to help me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
6
measures
6
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints resulting in 45 deficiencies, signaling concerning care quality issues. The facility shows persistent problems with resident assessment and care planning, resident rights protections, and food safety standards. While all violations have been officially corrected, the high frequency of family-initiated complaints suggests ongoing care concerns that warrant careful consideration before selecting this facility.
Feb 10, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 22, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 25, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 4, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jul 1, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 30, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Jan 16, 2025
$28,248
Ownership & Operations
Who Operates This Facility
Shoreline Care Center
for profit
Chain Affiliation
Covenant Care
19 facilities nationwide
Chain avg rating: 2.8/5 · Rank 23 of 24 (Worst)
Ownership & Management
Owners
Covenant Care California, LLC
Owner · Organization
Covenant Care, LLC
Owner · Organization
Centre Capital Investors V, Lp
Owner (parent company) · Organization
Centre Covenant Purchaser (b), LLC
Owner (parent company) · Organization
Centre Covenant Purchaser (q), LLC
Owner (parent company) · Organization
Centre Covenant Purchaser (s), LLC
Owner (parent company) · Organization
Centre V Secondary Fund, L.p.
Owner (parent company) · Organization
Covenant Holdco, LLC
Owner (parent company) · Organization
Covenant Subco, LLC
Owner (parent company) · Organization
State Treasurer of Mich Custodian of Public School Empl Rtmnt Systems
Owner (parent company) · Organization
Stockwell Fund II Lp
Owner (parent company) · Organization
Evans, Mary
Owner (parent company)
Levin, Robert
Owner (parent company)
Sims, Christine
Owner (parent company)
Torok, Andrew
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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