Shoreland Health Care and Retirement Center INC
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 50 Google reviews
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What this means for your family
Shoreland is highly regarded for its effective rehab therapy team, making it a strong choice for those recovering from surgery or injury. However, families should be vigilant regarding medication management and call light response times; we recommend asking management directly about their protocols for ensuring consistent communication and timely staff response during off-hours.
Google Reviews
Google Reviews
50 reviews analyzed“Shoreland Health Care and Retirement Center is widely praised for its high-quality physical and occupational therapy departments, which have successfully helped many patients regain mobility and return home. While most families report a clean facility and attentive, compassionate nursing staff, a small number of reviewers have raised serious concerns regarding medication management, inconsistent communication, and slow response times to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Helpful and responsive admissions and administrative team
Concerns
- Inconsistent or slow response to call lights (mentioned by 2 reviewers)
- Poor internal communication and medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that kind of open communication into your daily care planning for residents?
- 2With a 5-star health inspection rating, what specific protocols do you have in place to ensure that high standard of cleanliness and safety is maintained throughout the facility?
- 3Given the current staffing levels, what systems do you have in place to ensure that residents receive timely assistance when they use their call lights?
- 4I understand that managing medications can be complex; what additional oversight or double-check procedures have you implemented to ensure accuracy for residents?
- 5Since your physical and occupational therapy programs are so highly regarded, how do you integrate those services into the daily activity schedule to keep residents engaged and mobile?
- 6In the event of a medical concern, how are family members kept in the loop regarding changes in care or updates to a resident's medication regimen?
Personalized based on this facility's data
Key Review Excerpts
“The rehab department was top notch, the staff were very kind and the meals were good. The building was very clean.”
“It took MULTIPLE days to get her meds right so she was lethargic and out of it. She was there for PHYSICAL THERAPY. Now the physical, occupational and speech therapists were great, absolutely NO complaints. Other than them, nobody seemed to know what was going on... there was no internal communication”
“I have been in four rehab facilities . Shoreland is by far the best place I have been in. The food is the best I have had. The staff has been the friendly to me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows ongoing challenges with fire safety systems and resident assessment practices, with families filing at least one complaint about accident prevention. The most recurring issues involve fire safety equipment (smoke doors, sprinkler systems, electrical grounding), medication labeling, and resident health assessments. Fire safety and electrical problems have persisted across multiple surveys from 2023-2024, while assessment issues continue from 2022-2023, suggesting difficulty maintaining consistent correction of these deficiencies.
Feb 26, 2026Routine2
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 26, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Dec 19, 2024Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Dec 19, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 19, 2023Routine8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jun 24, 2022Routine1
Construction Deficiencies
Meet other general requirements.
Federal Penalties
Fine
Dec 19, 2024
$5,077
Ownership & Operations
Who Operates This Facility
Shoreland Health Care and Retirement Center INC
for profit
Chain Affiliation
Liberty Senior Living
35 facilities nationwide
Chain avg rating: 2.6/5 · Rank 10 of 35
Ownership & Management
Owners
Mcneill, John
Owner
Mcneill, Ronald
Owner
Wilson, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit libertyhealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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