Sholom Home West
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 51 Google reviews
Watch Sholom Home West
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Sholom Home West features a highly regarded therapy team and compassionate staff, making it a strong candidate for rehabilitation. However, because multiple families have reported inconsistent care and slow response times, we strongly advise that you maintain a regular, active presence to advocate for your loved one's needs.
Google Reviews
Google Reviews
51 reviews on Google“Sholom Home West receives polarized feedback, with many families praising the facility for its excellent physical and occupational therapy teams and compassionate nursing staff. However, significant concerns persist regarding inconsistent staffing levels, particularly on weekends, and reports of neglect or slow response times to call lights. Families considering this facility should be prepared to act as active advocates for their loved ones to ensure consistent care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and dedicated nursing staff
- Clean and well-maintained physical environment
- Engaging activities and social programming
Concerns
- Understaffing and slow response times, especially on weekends (mentioned by 4 reviewers)
- Inconsistent quality and variety of food (mentioned by 3 reviewers)
- Lack of communication regarding resident health decline (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active social calendar; could you walk me through how you help new residents integrate into these activities to ensure they feel connected from day one?
- 2With the physical and occupational therapy programs being such a highlight here, how do you coordinate those sessions with the daily nursing care to ensure a resident's progress is consistent?
- 3I see that you are very responsive to feedback online; what is your formal process for keeping families updated when there is a change in a resident's health status or care needs?
- 4Some families have mentioned challenges with response times on weekends; what protocols do you have in place to ensure staffing levels remain consistent and responsive during those shifts?
- 5Regarding the dining experience, how do you gather feedback from residents about the menu, and what steps are you taking to improve the variety and quality of the meals provided?
- 6Given the recent health inspection results, what specific improvements or internal audits have you implemented to address those findings and enhance the overall quality of care?
Personalized based on this facility's data
Key Review Excerpts
“The care was excellent, especially the six-day a week OT and PT sessions. Sara (sp) the weekday OT, and Noah the most consistent PT were especially good and helpful!”
“The activities program is amazing! Even if your parent doesn't like doing a lot of the events, Emily (who is a saint) makes sure to include them.”
“The nursing staff at Sholom are angels on earth. Nurse, Sympathy, was with us for the duration of his stay.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints that led to 11 deficiencies, with recurring issues in fire safety systems, resident care quality, and infection control appearing across multiple surveys from 2021 to 2025. The facility has corrected deficiencies when cited, but the pattern of repeated fire safety violations and ongoing complaint-triggered findings in areas like pressure ulcer care, resident rights, and care planning suggests persistent quality concerns that warrant careful consideration during any visit.
Mar 19, 2026Routine7
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 12, 2025Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 8, 2025Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jan 8, 2025Complaint8
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Dec 5, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Mar 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Sholom Home West
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit sholom.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Estates at St Louis Park LLC
< 1 miNursing Home · Saint Louis Park, MN
The Villas at the Park
2.5 miNursing Home · Saint Louis Park, MN
Jones Harrison Residence
3.5 miNursing Home · Minneapolis, MN
Covenant Living of Golden Valley Care & Rehab Ctr
4.5 miNursing Home · Golden Valley, MN
Lakehouse Healthcare & Rehabilitation Center
5.1 miNursing Home · Minneapolis, MN
Birchwood Care Home
5.2 miNursing Home · Minneapolis, MN