Shippenville Nursing and Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 101 Google reviews

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What this means for your family
While recent reviews highlight significant facility upgrades and a more attentive staff, the facility has a history of serious medical neglect allegations. We strongly recommend that you schedule an unannounced visit and ask specifically about their protocols for wound care and how they handle communication with families during off-hours.
Google Reviews
Google Reviews
101 reviews on Google“Shippenville Nursing and Rehab has received a high volume of positive reviews recently, with visitors frequently praising the cleanliness of the facility and the friendliness of the staff. However, there is a stark contrast in feedback, with several long-term family members reporting serious concerns regarding medical neglect, poor communication, and inadequate staffing levels. Families should carefully weigh the recent positive reports against these significant historical allegations of patient safety issues.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and attentive nursing staff
- Helpful admissions and administrative support
- Engaging resident activities like bingo
Concerns
- Neglect of medical needs and wound care (mentioned by 2 reviewers)
- Staff inattentiveness and excessive phone use (mentioned by 3 reviewers)
- Poor communication with family members (mentioned by 2 reviewers)
- Medication management and over-sedation issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that communication is a high priority for our family; what is your standard process for keeping families updated on changes in a resident's health or care plan?
- 2Given that medication management is so critical, could you walk me through the safety protocols and oversight measures you have in place to ensure accuracy?
- 3I see that you are very active in responding to feedback online; how do you incorporate that family input into your daily operations and staff training?
- 4With the facility having 120 residents, how do you ensure that each individual receives consistent, personalized attention for their specific wound care or medical needs?
- 5I read that residents really enjoy the bingo and social activities here; how do you balance those group events with one-on-one time to ensure staff are fully engaged with the residents?
- 6What steps are being taken to ensure that staff remain focused and attentive to resident needs throughout their shifts, especially when it comes to timely responses to call lights?
Personalized based on this facility's data
Key Review Excerpts
“The building was incredibly clean, creating a welcoming atmosphere from the moment we stepped in. The staff were not only nice but also showed genuine care and support for my aunt.”
“Horrible place ... in one month, June 2022, my husband had a bladder infection so badly that he was hallucinating and was sent to Butler Hospital ICU. ER showed me the black bandaged they said was probably never changed since he got to this place.”
“My dad went here after surgery for an abscess in his groin. He was to have a wound VAC, since it was too much trouble for the employees to worry about. They disconnected it. They claim he was too rowdy at night so they had the doctor of the nursing home prescribe sedatives.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Shippenville has faced repeated issues with medication management, care planning, and facility safety across multiple surveys, with families filing six formal complaints about care quality and living conditions. The most concerning pattern involves recurring problems with proper medication labeling, resident assessments, and ensuring appropriate treatment according to care plans. While all deficiencies show correction dates, the persistence of similar issues across 2023-2025 surveys suggests ongoing challenges in maintaining consistent standards of care.
Apr 19, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 13, 2025Routine12
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
May 1, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 21, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 11, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Aug 31, 2023Routine19
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Ownership & Operations
Who Operates This Facility
Shippenville Nursing and Rehab
for profit
Chain Affiliation
Valley West Health
12 facilities nationwide
Chain avg rating: 3.2/5 · Rank 9 of 12
Ownership & Management
Owners
Western Pa Opco Holdings I LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit valleywesthealth.com
Medicare data downloads
Original nursing home datasets
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