Highland Oaks at Water Run
Limited public data on Highland Oaks at Water Run. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 5 Google reviews
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What this means for your family
While the facility is noted for being beautiful and clean, recent reviews raise alarming red flags regarding staff professionalism and medication handling. Families should prioritize an in-person visit during different shifts to observe staff engagement and ensure they are not distracted by personal devices.
Google Reviews
Google Reviews
5 reviews on Google“Families should approach this facility with caution due to serious reports of unprofessional staff behavior and poor medication management. While some visitors have noted the facility is beautiful and well-maintained, recent feedback highlights significant concerns regarding staff competence and interpersonal conduct.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful and well-kept facility
- Clean environment
Concerns
- Unprofessional staff behavior and lack of competence (mentioned by 2 reviewers)
- Inappropriate communication regarding resident care and medication
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1The facility looks beautiful and very well-kept from the outside; how do you ensure that same level of cleanliness and care is maintained in the residents' private rooms?
- 2What specific protocols do you have in place to ensure medication is administered accurately and documented correctly every single time?
- 3How do you train your staff to communicate important updates about a resident's health or daily changes to their family members?
- 4Can you tell us about the training programs you use to ensure all staff members are highly competent and professional when interacting with residents?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency during the night, what is the immediate process for getting a resident the care they need?
Personalized based on this facility's data
Key Review Excerpts
“My grandma came here after surgery. It's beautiful and well kept. We enjoyed it, she was well taken care of.”
“Everytime I go in, the staff are sitting at the desk on their phones laughing or hanging on top of each other in a very unprofessional way.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2019 and 2025, Highland Oaks at Water Run underwent 26 inspections, resulting in 8 clean reports and 48 recorded violations. Documented findings include issues regarding staff training compliance, hot water temperature regulation, and administrative delays in reporting certain incidents.
Aug 21, 2025Routine
The resident privacy code sheet was attached to inspection summaries posted on a public bulletin board.
The facility's last quality management plan review was completed on 4/30/24.
Mar 28, 2025Routine
The home failed to report an incident of alleged verbal abuse to the Department within the required 24-hour timeframe.
An uncovered, unattended trash receptacle was found next to the food service area countertop in the kitchen.
The first aid kit in the resident transport vehicle was missing a breathing shield, thermometer, and scissors.
Nov 1, 2023Routine
Insufficient staff trained in first aid and CPR were present during various shifts in October 2023.
A staff member did not complete required orientation training regarding the Emergency Medical Plan and Reporting of Incidents within 40 working hours.
A direct care staff person did not receive the required 12 hours of annual training during the 2022 training year.
Sep 26, 2023Routine
Staffing levels were insufficient between 11:00 p.m. and 5:00 a.m. to meet the needs of residents, specifically regarding evacuation assistance requirements.
Fire drills were routinely conducted when additional staff members were present, rather than during periods of minimum staffing.
The home failed to assist a resident in obtaining a physician-prescribed hospital bed.
Nov 2, 2022Routine
Previous licensing inspection summaries were not posted in a conspicuous and public place.
A carbon monoxide alarm near the gas boilers was located only 4 feet away, violating the required 15-foot minimum distance.
Resident-home contracts for four different residents were not signed by the residents.
A direct care staff person lacked a high school diploma, GED, or active status on the Pennsylvania nurse aide registry.
Mar 18, 2022Routine
Prescribed medications for multiple residents were not administered on various dates because the medications were not available in the home.
Feb 1, 2022Routine
The home failed to immediately report a suspected resident abuse incident involving unauthorized touching to the appropriate authorities.
The home failed to report a known incident to the Department's regional office or complaint hotline within the required 24-hour timeframe.
A resident's annual assessment was not completed within the required timeframe.
Dec 14, 2021Routine
A direct care staff person was hired without a high school diploma, GED, or active registration on the Pennsylvania nurse aide registry.
Crates of orange juice and lemonade were stored directly on the floor in the walk-in cooler.
The temperature of the walk-in freezer was recorded at 3-4 degrees Fahrenheit, which is above the required 0 degrees Fahrenheit for frozen food.
The home's emergency procedures failed to indicate the steps to be implemented if smoke detectors or fire alarms become inoperable.
An 'EXIT' sign was placed above a locked door that does not lead to an exit route on the emergency evacuation diagram.
Only the current day's menu was posted, rather than the required weekly menu posted one week in advance.
A prescription label for a resident contained incorrect dosage instructions, indicating 'take 1 tablet daily' instead of the prescribed three times per week.
Ownership & Operations
Who Operates This Facility
Wrc Pennsylvania Memorial Home
nonprofit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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