Shields Nursing Center
Strong Medicare quality ratings; families often praise effective physical therapy services. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
This facility presents significant risks regarding medical safety and management oversight. While the physical therapy department appears to be a strength, the documented failure to administer essential medication and reports of unprofessional staff behavior are major red flags that require immediate investigation during any facility tour.
Google Reviews
Google Reviews
11 reviews on Google“Families should exercise extreme caution due to serious reports of medication errors and inconsistent physician follow-up. While some reviewers noted pleasant physical therapy and caring staff, there are alarming allegations regarding management, safety, and unprofessional behavior.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Occasional pleasant and caring staff members
Concerns
- Serious medication management errors
- Unprofessional or rude administrative/front-desk staff (mentioned by 2 reviewers)
- Inconsistent physician availability and follow-up
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the high praise for your physical therapy services, how do you tailor therapy plans to help residents regain their specific mobility goals?
- 2What specific protocols do you have in place to ensure medication is administered accurately and double-checked by the nursing team?
- 3How does the administrative team ensure that families are kept updated and informed about any changes in a resident's health or care plan?
- 4In the event of a medical emergency after hours, what is the immediate process for contacting the attending physician and notifying the family?
- 5Could you tell us about the daily social activities or group events scheduled to help residents stay engaged and connected with one another?
- 6How do you support new staff members during their training to ensure the high level of care and professionalism that residents deserve?
Personalized based on this facility's data
Key Review Excerpts
“Staff was pleasant and caring. The one shining spot was the PT which went smoothly 7 days a week. However, my elderly father was not given one of his key medications for 10 days. This oversight caused him to get sick all over again and go back to the hospital.”
“Bad management, intoxicated staff, not a safe place to leave your loved ones! This place should be investigated by the Department of Justice!”
“Rude staff stood at the counter for 10 mins and they Didn't ask if we needed help or anything and when I asked for a pen they whispered in each each other's ears as if it was not obviously enough.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about Shields Nursing Center, with 9 complaint-triggered deficiencies found across recent surveys. The facility has recurring problems with infection control, fire safety systems, and medication management that persist across multiple years. While all deficiencies show correction dates, the pattern of repeated issues in the same areas suggests ongoing operational challenges that families should carefully consider.
Nov 20, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 19, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 5, 2025Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Jun 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 22, 2025Complaint2
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 30, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Ownership & Operations
Who Operates This Facility
Shields Nursing Center
for profit
Ownership & Management
Owners
Shields, Monique
Owner
Shields, Willie
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit shieldsnursingcenters.com
Medicare data downloads
Original nursing home datasets
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