Sherman Oaks Hospital Snf Dp
Strong Medicare quality ratings; families often praise compassionate and skilled nursing staff. Still worth an in-person visit.
based on 504 Google reviews
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What this means for your family
This facility offers exceptional clinical expertise, particularly in wound care and radiology, with many families praising the compassion of the nursing staff. However, you should be prepared for potential delays in the Emergency Room and ensure you are very proactive in requesting clear discharge instructions and follow-up appointment details.
Google Reviews
Google Reviews
504 reviews on Google“Families should note that while many patients praise the compassionate and highly skilled nursing and medical staff, there are significant, recurring reports of long wait times in the ER and issues with communication regarding discharge and follow-up care. The facility is frequently commended for its specialized wound care and professional radiology services, but some reviewers have raised concerns regarding cleanliness and the quality of food.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and skilled nursing staff
- Professional radiology and lab technicians
- Effective specialized wound care services
- Prompt and professional doctors
Concerns
- Long wait times in the Emergency Room (mentioned by 7 reviewers)
- Inadequate communication regarding discharge and follow-up care (mentioned by 4 reviewers)
- Unprofessional or rude behavior from front desk/intake staff (mentioned by 3 reviewers)
- Issues with food temperature and quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 225 analyzed
How They Respond to Reviews
The owner provides highly personalized responses, frequently naming specific staff members and medical departments mentioned in reviews. For negative feedback, they use a consistent empathetic template that acknowledges specific grievances and directs patients to a phone number for resolution.
Questions for Your Tour
- 1I noticed how much the management engages with feedback online; how do you typically use resident or family suggestions to improve the facility?
- 2We've heard great things about your wound care and lab services, but how do you ensure that communication remains seamless between the medical team and the family during the discharge process?
- 3Could you tell me a bit about the dining experience, specifically how you ensure meals are served at the right temperature and meet nutritional needs?
- 4With such a small, intimate community of 22 residents, what kind of daily activities or social outings do you organize to keep everyone engaged?
- 5In the event of a medical emergency or a change in condition after hours, what is the specific protocol for notifying the family and coordinating care?
- 6How does the nursing team manage medication schedules to ensure everything is handled accurately and consistently every day?
Personalized based on this facility's data
Key Review Excerpts
“The doctors in the ER and the Contract Doctors in the main facility are all Excellent! They cover all the possible bases and explain in simple, clear terms my health situation and the treatment process…”
“I was really impressed with NP Cheryl Catalan. She was skilled, communicative, and accountable. I’m grateful she was there taking care of my grandma!”
“I was admitted on 12/26/24 and I got discharged on 12/29/24. I want to thank all the staff that was taking care of me in the ER and DOU they were amazing, thanks to Carmela (RN), Katrina (RN), Renz (RN), Justin (RT), Raul (CNA), Soccoro (CNA) and all the EVS workers there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 11 measures
7
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sherman Oaks Hospital has 50 deficiencies across three surveys, with recurring issues in medication management, fire safety systems, and infection control appearing consistently across all inspection periods. The facility has provided correction dates for all deficiencies, though the pattern of repeated violations in core areas like medication errors and safety equipment maintenance suggests ongoing operational challenges that families should carefully consider when evaluating care quality.
Apr 13, 2025Routine15
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Apr 18, 2024Routine15
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Apr 2, 2023Routine20
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Ownership & Operations
Who Operates This Facility
Sherman Oaks Hospital Snf Dp
for profit
Chain Affiliation
Prime Healthcare
6 facilities nationwide
Chain avg rating: 3.2/5 · Rank 3 of 6
Ownership & Management
Owners
Prime Healthcare Foundation INC
Owner · Organization
Prime Healthcare Services - Sherman Oaks, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
504 reviews from families & visitors
Official Website
Visit shermanoakshospital.org
Medicare data downloads
Original nursing home datasets
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