Shenandoah Valley Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews

Watch Shenandoah Valley Health and Rehab
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (74%)
- High RN turnover (68%)
Below average in VA · Below recommended RN staffing · Very high staff turnover · Best in TRIO HEALTHCARE chain · $61,692 in fines
What this means for your family
While some families report a positive experience, the facility has received serious reports regarding delayed medical intervention and slow staff responsiveness. If you are considering this facility, we strongly recommend asking for their specific protocols regarding fall reporting and emergency escalation to ensure your loved one's safety.
Google Reviews
Google Reviews
12 reviews on Google“Shenandoah Valley Health and Rehab receives polarized feedback, with some families praising the staff as 'angels' while others report serious concerns regarding medical oversight and responsiveness. Recent negative experiences highlight critical failures in timely medical intervention and facility maintenance, contrasting sharply with high ratings from visitors who report a positive culture.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and welcoming nursing staff
- Positive team culture
- Supportive environment for long-term care
Concerns
- Delayed medical response to emergencies and falls (mentioned by 2 reviewers)
- Poor responsiveness and long wait times for staff assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that some families have expressed concerns about response times, could you walk me through the protocol for how staff are alerted when a resident needs assistance and what your typical response time goal is?
- 2With the current CMS staffing and health inspection ratings, what specific steps is the facility taking to improve oversight and ensure consistent care for all 93 residents?
- 3I noticed some feedback regarding medication management; could you explain the process your nursing team uses to ensure accuracy and timely administration for residents?
- 4What is the facility’s current plan for enhancing the cleanliness and overall environment of the living spaces to ensure they meet your standards?
- 5When a medical emergency or a fall occurs, what is the immediate chain of communication to ensure the family is notified and the resident receives prompt care?
- 6I’ve heard positive things about the compassionate culture among your nursing team; how do you foster that supportive environment while managing the daily demands of the facility?
Personalized based on this facility's data
Key Review Excerpts
“Our family thinks this situation was downplayed and the facility waited to long for appropriate medical c”
“Horrible experience from the second my father was brought to this facility. Not a single staff member came to his room for an hour. Old furniture and rundown building.”
“My mom is there and I can't say enough nice things about all of the staff. They are all angels!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with 13 complaint-triggered deficiencies across recent surveys. The facility has recurring problems with medication management, care planning, and infection control that persist across multiple years. While the provider reports correcting deficiencies when cited, the pattern of repeated issues in the same areas—particularly medication errors appearing in 2021, 2023, and 2025—suggests ongoing systemic challenges with quality oversight and resident safety.
Jan 23, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 31, 2024Complaint10
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 23, 2023Routine6
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 27, 2021Routine17
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Mar 14, 2019Routine7
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Meet other general requirements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Jan 31, 2024
$50,635
Ownership & Operations
Who Operates This Facility
Shenandoah Valley Health and Rehab
for profit
Chain Affiliation
Trio Healthcare
9 facilities nationwide
Chain avg rating: 1.2/5 · Rank 1 of 9 (Best)
Ownership & Management
Owners
Gl Virginia Holdings LLC
Owner · Organization
Trio Health Care - East, LLC
Owner (parent company) · Organization
Trio Healthcare Investors LLC
Owner (parent company) · Organization
Trio Healthcare LLC
Owner (parent company) · Organization
Gentry, Boyd
Owner (parent company)
Rubenstein, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit shenandoahrehabcenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Heritage Hall Lexington
5.3 miNursing Home · East Lexington, VA
The Mayflower on Main Assisted Living
5.6 miAssisted Living · Lexington, VA
Kendal at Lexington
6.3 miNursing Home · Lexington, VA
Kendal at Lexington Webster Center
6.3 miAssisted Living · Lexington, VA
Havenwood
7.1 miAssisted Living · Lexington, VA