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Nursing HomeMedicaid Investigative

Shenandoah Valley Health and Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3737 Catalpa Ave, Buena Vista, VA 2441693 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 12 Google reviews

5
4
3
2
1
Shenandoah Valley Health and Rehab Nursing Home in Buena Vista, VA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • High staff turnover (74%)
  • High RN turnover (68%)

Below average in VA · Below recommended RN staffing · Very high staff turnover · Best in TRIO HEALTHCARE chain · $61,692 in fines

Source: Medicare data

What this means for your family

While some families report a positive experience, the facility has received serious reports regarding delayed medical intervention and slow staff responsiveness. If you are considering this facility, we strongly recommend asking for their specific protocols regarding fall reporting and emergency escalation to ensure your loved one's safety.

Google Reviews

Google Reviews

12 reviews on Google
Shenandoah Valley Health and Rehab receives polarized feedback, with some families praising the staff as 'angels' while others report serious concerns regarding medical oversight and responsiveness. Recent negative experiences highlight critical failures in timely medical intervention and facility maintenance, contrasting sharply with high ratings from visitors who report a positive culture.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate and welcoming nursing staff
  • Positive team culture
  • Supportive environment for long-term care

Concerns

  • Delayed medical response to emergencies and falls (mentioned by 2 reviewers)
  • Poor responsiveness and long wait times for staff assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(1)5.02022(1)5.02023(1)3.72024(3)5.02025(2)3.02026(4)

Distribution · 12 analyzed

5
9
4
0
3
0
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that some families have expressed concerns about response times, could you walk me through the protocol for how staff are alerted when a resident needs assistance and what your typical response time goal is?
  • 2With the current CMS staffing and health inspection ratings, what specific steps is the facility taking to improve oversight and ensure consistent care for all 93 residents?
  • 3I noticed some feedback regarding medication management; could you explain the process your nursing team uses to ensure accuracy and timely administration for residents?
  • 4What is the facility’s current plan for enhancing the cleanliness and overall environment of the living spaces to ensure they meet your standards?
  • 5When a medical emergency or a fall occurs, what is the immediate chain of communication to ensure the family is notified and the resident receives prompt care?
  • 6I’ve heard positive things about the compassionate culture among your nursing team; how do you foster that supportive environment while managing the daily demands of the facility?

Personalized based on this facility's data


Key Review Excerpts

Our family thinks this situation was downplayed and the facility waited to long for appropriate medical c

Long-term resident's family · 2026☆☆☆☆

Horrible experience from the second my father was brought to this facility. Not a single staff member came to his room for an hour. Old furniture and rundown building.

Long-term resident's family · 2024☆☆☆☆

My mom is there and I can't say enough nice things about all of the staff. They are all angels!

Long-term resident's family · 2025★★★★★
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
78%
Registered nurses for medical care
Total Nursing
3.25hrs
79%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

7

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
15.3%
VA
16.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.7%
Better than Avg
Here
3.7%
US
15.5%
VA
14.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.2%
Worse than Avg
Here
24.2%
US
14.4%
VA
15.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.2%
Worse than Avg
Here
29.2%
US
19.4%
VA
22.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
VA
91.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.8%
Worse than Avg
Here
26.8%
US
19.5%
VA
20.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.0%
Better than Avg
Here
96.0%
US
81.8%
VA
73.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.9%
Better than Avg
Here
92.9%
US
79.8%
VA
73.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
1penalties
Well below state avg (14.5)
12 complaint-triggered
$61,692 in fines

Families have filed multiple complaints against this facility, with 13 complaint-triggered deficiencies across recent surveys. The facility has recurring problems with medication management, care planning, and infection control that persist across multiple years. While the provider reports correcting deficiencies when cited, the pattern of repeated issues in the same areas—particularly medication errors appearing in 2021, 2023, and 2025—suggests ongoing systemic challenges with quality oversight and resident safety.

Jan 23, 2025Complaint
2
0658Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0760Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jan 31, 2024Complaint
10
0657Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0698Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0940Potential for harm · WidespreadCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0944Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 23, 2023Routine
6
0847Potential for harm · WidespreadCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 27, 2021Routine
17
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0800Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Mar 14, 2019Routine
7
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Federal Penalties

Fine

Jan 31, 2024

$50,635

Ownership & Operations

Who Operates This Facility

Owner / Operator

Shenandoah Valley Health and Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Trio Healthcare

Chain Size

9 facilities nationwide

Chain avg rating: 1.2/5 · Rank 1 of 9 (Best)

Ownership & Management

Owners

Gl Virginia Holdings LLC

Owner · Organization

100%

Trio Health Care - East, LLC

Owner (parent company) · Organization

Trio Healthcare Investors LLC

Owner (parent company) · Organization

Trio Healthcare LLC

Owner (parent company) · Organization

Gentry, Boyd

Owner (parent company)

Rubenstein, David

Owner (parent company)

Key personnel

Lam, AngelaW-2 Managing EmployeeGentry, BoydOfficer / DirectorRubenstein, DavidOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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