Kendal at Lexington
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 31 Google reviews

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What this means for your family
Kendal at Lexington offers a beautiful environment with a highly regarded, compassionate staff. However, because of the serious report regarding a medication error, we strongly advise families to ask about the facility's medication administration protocols and how they monitor patient safety during rehab transitions.
Google Reviews
Google Reviews
31 reviews on Google“Kendal at Lexington is widely praised for its beautiful, well-maintained grounds and a strong sense of community that residents and their families find appealing. While many reviewers highlight compassionate care and high-quality food, there are isolated but serious reports regarding medication management errors and concerns about food temperature and quality.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facilities and grounds
- Compassionate and attentive nursing staff
- Engaging and active retirement community environment
Concerns
- Medication management errors (mentioned by 2 reviewers)
- Food quality and temperature issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see how beautifully maintained the grounds and facilities are; what specific programs do you have in place to keep the residents active and engaged in the community?
- 2With such a high staffing rating, how do you ensure that the nursing team provides consistent and attentive care during shift changes?
- 3Can you walk me through your specific protocols for medication administration and how you double-check for accuracy?
- 4How does the dining team ensure that meals are served at the appropriate temperature and meet the nutritional needs of each resident?
- 5In the event of a medical emergency after hours, what is the immediate process for contacting doctors and notifying the family?
- 6How do you approach addressing and resolving any discrepancies or concerns that might arise during a health inspection or state survey?
Personalized based on this facility's data
Key Review Excerpts
“My dad lives in Borden Center, he receives wonderful, compassionate care. Overall they have a super staff!”
“Very scary experience when my husband was given too much of his med. Set his rehab back. Also he complained that the food was always cold and poor quality.”
“Had my father here while he had a fatal illness. Everyone was wonderful but expensive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kendal at Lexington has 30 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most recurring problems involve care planning and assessment processes, medication management, and safety hazards. Notable concerns include repeated issues with accident prevention and care planning that appeared in multiple surveys, though the facility has provided correction dates for all cited deficiencies.
Apr 24, 2024Routine20
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Meet other general requirements.
Nov 17, 2021Routine5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 4, 2019Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Apr 24, 2024
$10,033
Ownership & Operations
Who Operates This Facility
Kendal at Lexington
nonprofit
Chain Affiliation
Kendal
7 facilities nationwide
Chain avg rating: 4.4/5 · Rank 7 of 7 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit kalex.kendal.org
Medicare data downloads
Original nursing home datasets
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