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Nursing HomeMedicaid

Kendal at Lexington

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

160 Kendal Drive, Lexington, VA 2445060 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 31 Google reviews

5
4
3
2
1
Kendal at Lexington Nursing Home in Lexington, VA — Street View
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What this means for your family

Kendal at Lexington offers a beautiful environment with a highly regarded, compassionate staff. However, because of the serious report regarding a medication error, we strongly advise families to ask about the facility's medication administration protocols and how they monitor patient safety during rehab transitions.

Google Reviews

Google Reviews

31 reviews on Google
Kendal at Lexington is widely praised for its beautiful, well-maintained grounds and a strong sense of community that residents and their families find appealing. While many reviewers highlight compassionate care and high-quality food, there are isolated but serious reports regarding medication management errors and concerns about food temperature and quality.

Quality Themes

Tap a score for details
Food7.0Staff9.0Clean10.0Activities9.0Meds3.0MemoryN/ACommsN/AValue5.0

Strengths

  • Beautiful, well-maintained facilities and grounds
  • Compassionate and attentive nursing staff
  • Engaging and active retirement community environment

Concerns

  • Medication management errors (mentioned by 2 reviewers)
  • Food quality and temperature issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(1)4.32021(6)4.72022(6)4.52023(10)4.22024(5)4.82025(6)4.52026(2)

Distribution · 36 analyzed

5
27
4
4
3
3
2
1
1
1

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It is wonderful to see how beautifully maintained the grounds and facilities are; what specific programs do you have in place to keep the residents active and engaged in the community?
  • 2With such a high staffing rating, how do you ensure that the nursing team provides consistent and attentive care during shift changes?
  • 3Can you walk me through your specific protocols for medication administration and how you double-check for accuracy?
  • 4How does the dining team ensure that meals are served at the appropriate temperature and meet the nutritional needs of each resident?
  • 5In the event of a medical emergency after hours, what is the immediate process for contacting doctors and notifying the family?
  • 6How do you approach addressing and resolving any discrepancies or concerns that might arise during a health inspection or state survey?

Personalized based on this facility's data


Key Review Excerpts

My dad lives in Borden Center, he receives wonderful, compassionate care. Overall they have a super staff!

Long-term resident's family · 2023★★★★★

Very scary experience when my husband was given too much of his med. Set his rehab back. Also he complained that the food was always cold and poor quality.

Rehab patient's spouse · 2023★★☆☆☆

Had my father here while he had a fatal illness. Everyone was wonderful but expensive.

Long-term resident's family · 2025★★★★
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.18hrs
OK
Registered nurses for medical care
Total Nursing
4.55hrs
OK
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

9

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.2%
Worse than Avg
Here
32.2%
US
15.3%
VA
16.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
VA
16.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.6%
Worse than Avg
Here
28.6%
US
14.4%
VA
15.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
19.5%
VA
20.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
15.5%
VA
14.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
VA
91.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
VA
73.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.0%
Better than Avg
Here
95.0%
US
81.8%
VA
73.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.2%
Worse than Avg
Here
3.2%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
1penalties
Above state avg (14.5)
$10,033 in fines

Kendal at Lexington has 30 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most recurring problems involve care planning and assessment processes, medication management, and safety hazards. Notable concerns include repeated issues with accident prevention and care planning that appeared in multiple surveys, though the facility has provided correction dates for all cited deficiencies.

Apr 24, 2024Routine
20
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0932Potential for harm · IsolatedCorrected

Smoke Deficiencies

Meet other general requirements.

Nov 17, 2021Routine
5
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Apr 4, 2019Routine
5
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Apr 24, 2024

$10,033

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kendal at Lexington

Organization Type

nonprofit

Chain Affiliation

Chain Name

Kendal

Chain Size

7 facilities nationwide

Chain avg rating: 4.4/5 · Rank 7 of 7 (Worst)

Ownership & Management

Key personnel

Baker, PriscillaOfficer / DirectorBranner, ElizabethOfficer / DirectorBrooke, GeorgeOfficer / DirectorGosse, ThomasOfficer / DirectorGrizzle, JamesOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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