Shelbyville Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 7 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 11.0)
Below average in IL · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · Abuse citation
What this means for your family
While some families report excellent, compassionate care from specific staff members, there is a recurring pattern of communication breakdowns and concerns regarding staffing levels. We recommend that you schedule an in-person visit to observe staff-to-resident ratios and ask for a clear, written plan on how the facility handles family communication and follow-up requests.
Google Reviews
Google Reviews
7 reviews on Google“Shelbyville Manor receives polarized feedback, with some families praising the kindness and dedication of specific nursing staff, while others report significant organizational and communication failures. Concerns regarding staffing levels and follow-through on promises are prominent, suggesting an inconsistent experience for residents and their families.”
Quality Themes
Tap a score for detailsStrengths
- Courteous and kind nursing staff
- Dedicated CNA support
- Compassionate end-of-life care
Concerns
- Poor communication and lack of follow-through (mentioned by 2 reviewers)
- Inadequate staffing levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about the kindness and compassion of your nursing and CNA staff; how do you ensure that this level of care remains consistent across all shifts?
- 2What specific protocols do you have in place to ensure medication management is handled accurately and timely for every resident?
- 3How does the facility handle communication with family members to ensure we are always kept in the loop regarding any changes in a loved one's health?
- 4In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
- 5Can you tell us about the daily activities and social opportunities available to help residents stay engaged and connected with one another?
- 6With the recent state inspections, what specific steps is the management team taking to address previous deficiencies and improve overall facility standards?
Personalized based on this facility's data
Key Review Excerpts
“I want to say THANK YOU to all the staff here at Shelbyville Mamon they have been great with my brother, I could not have asked for better Nurses and CNA'S...THANK YOU...MILLIE B.”
“The staff are not only courteous, kind, and go above and beyond, but are also truly authentic. We live quite far away, and we have comfort in knowing that he is being so well cared for by Lisa and her team.”
“disorganized, minimal staff. medical reviews comes off as incompetent and naive. They have NEVER followed through with anything I have ever been told over the phone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports about Shelbyville Manor, resulting in 11 complaint-triggered deficiencies including serious issues with restraint use and abuse protection. The facility shows recurring problems with accident prevention, abuse/neglect reporting, and fire safety systems across multiple surveys. While all deficiencies have correction dates, the pattern of repeated issues in critical care areas warrants careful consideration during any visit.
Mar 5, 2026Complaint4
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nov 16, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Jul 22, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 2, 2025Routine18
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
May 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Oct 23, 2025
$49,000
Payment Denial
May 2, 2025
13-day denial
Ownership & Operations
Who Operates This Facility
Shelbyville Manor
nonprofit
Chain Affiliation
Unlimited Development, INC.
10 facilities nationwide
Chain avg rating: 2.8/5 · Rank 8 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit shelbyvillemanor.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.