Shelbyville Healthcare & Senior Living
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 11.0)
Bottom 25% in IL · Critically understaffed (RN) · Worst in POINTE MANAGEMENT chain · No penalties on record · Abuse citation
What this means for your family
While the facility was praised for its renovations and therapy team in previous years, the most recent review raises serious alarms regarding hygiene and pest control. We strongly recommend an unannounced visit to inspect the cleanliness of the living areas and resident care standards before making a decision.
Google Reviews
Google Reviews
12 reviews on Google“Shelbyville Healthcare & Senior Living receives praise for its renovated, homey appearance and friendly therapy team. However, recent feedback highlights serious concerns regarding hygiene, cleanliness, and the quality of resident care.”
Quality Themes
Tap a score for detailsStrengths
- Renovated, homey facility environment
- Friendly and caring therapy team
- Warm, inviting atmosphere
Concerns
- Poor cleanliness and hygiene standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has been recently renovated; how do you maintain that homey, inviting atmosphere on a daily basis?
- 2Could you walk me through your current protocols for ensuring high standards of cleanliness and hygiene in resident rooms and common areas?
- 3Given the current staffing levels, how does your team ensure that each resident receives consistent, personalized attention throughout the day?
- 4What specific systems and oversight measures do you have in place to ensure accuracy and safety in medication management?
- 5I see your therapy team is highly regarded; how do they integrate with the rest of the care staff to support a resident's daily health and mobility?
- 6How does your team handle medical emergencies or urgent health changes, especially during evening or overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“Shelbyville Rehab is a wonderful facility filled with caring staff and caring staff and amazing residents! The food is warm, the building is clean, and the nurses are friendly. Great therapy team as well!”
“I came here for my choir trip and It stinks there’s bug everywhere the only reason it looks nice is the bird cage it is DISGUSTING it doesn’t even look like they clean the people correctly.”
“The building looks so homey, and all freshly re-done. Great management team as well as caregivers!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows significant ongoing concerns, particularly with nursing staffing deficiencies appearing across 7 surveys since 2022, indicating persistent challenges maintaining adequate registered nurse coverage. The most recurring issues involve nursing staffing, resident care quality, and infection control, with families filing 16 complaint-triggered reports about problems including neglect and abuse. While the facility has submitted correction plans for all deficiencies, the repeated pattern of nursing staffing violations suggests systemic operational challenges that families should carefully evaluate.
Aug 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 22, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 3, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 18, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 9, 2024Routine8
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Mar 20, 2024Complaint2
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Ownership & Operations
Who Operates This Facility
Shelbyville Healthcare & Senior Living
for profit
Chain Affiliation
Pointe Management
12 facilities nationwide
Chain avg rating: 1.3/5 · Rank 11 of 12 (Worst)
Ownership & Management
Owners
Afmzl, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit shelbyvillehcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.