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Nursing HomeMedicaid Investigative

Shelby Oaks Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5070 Sanderlin Avenue, East Memphis · Memphis, TN 3811777 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 87 Google reviews

5
4
3
2
1
Shelby Oaks Post Acute Nursing Home in Memphis, TN — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (13 vs median 5.0)
  • High staff turnover (67%)

Bottom 25% in TN · Below recommended RN staffing · Worst in LINKS HEALTHCARE GROUP chain · $126,318 in fines · Abuse citation

Source: Medicare data

What this means for your family

The facility has seen significant improvements under new management, particularly regarding cleanliness and security. However, families should be vigilant about medication administration and nursing responsiveness; we recommend visiting during off-hours to observe staffing levels and response times firsthand.

Google Reviews

Google Reviews

87 reviews on Google
Shelby Oaks Post Acute has received a high volume of positive reviews recently, with many visitors praising the new management, improved security check-in procedures, and a friendly, attentive staff. However, a minority of reviewers report serious concerns regarding inconsistent nursing care, slow response times for medication, and a facility that is physically dated and in need of maintenance.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean8.0ActivitiesN/AMeds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Friendly and welcoming staff
  • Modern, secure facial recognition check-in system
  • Responsive and professional new management
  • Clean and odor-free environment

Concerns

  • Slow response times for pain medication and patient needs (mentioned by 3 reviewers)
  • Facility is physically dated or dilapidated (mentioned by 3 reviewers)
  • Inconsistent nursing care and lack of accountability (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.62025(63)4.62026(29)

Distribution · 92 analyzed

5
72
4
12
3
3
2
0
1
5

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has a very high response rate to online feedback; how does that culture of communication translate into how you handle day-to-day concerns from families?
  • 2With the facility having 77 residents, could you walk me through the current process for ensuring timely assistance when a resident calls for pain medication or urgent help?
  • 3I see the facility has a modern security system for check-ins; how do you balance that high-tech security with maintaining a warm, welcoming environment for residents?
  • 4Given the recent focus on updating management, what specific steps are being taken to ensure consistent nursing care and accountability across all shifts?
  • 5What does a typical daily activity schedule look like for residents here, and how do you encourage participation for those who might be more reserved?
  • 6How does the clinical team coordinate with families when there is a change in a resident's medical status or a need for medication adjustments?

Personalized based on this facility's data


Key Review Excerpts

The building is a bit dilapidated, however they have some of the most wonderful staff people you can ever meet. The staff makes the other things worth over looking.

Visitor · 2025★★★★★

My dad was sent here after having some extensive surgery done on his leg that required rehabilitation. They never answered the phone, and in the off chance they did, the staff was rude and condescending when concerns were expressed.

Rehab patient's family · 2025☆☆☆☆

Shelby Oaks Post Acute was truly a blessing to our family. Every interaction we had with the staff was kind, compassionate, and extremely professional during a very difficult time.

Family member · 2026★★★★★
Source: 87 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.65hrs
87%
Registered nurses for medical care
Total Nursing
3.65hrs
89%
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)
RN Turnover
64%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

10

measures

Worse Than Avg

7

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility39.1%
Worse than Avg
Here
39.1%
US
12.1%
TN
12.9%
Shelby
12.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
TN
89.5%
Shelby
85.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.9%
Better than Avg
Here
17.9%
US
19.5%
TN
31.9%
Shelby
22.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
19.4%
TN
20.1%
Shelby
17.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
15.3%
TN
18.5%
Shelby
16.6%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility13.7%
Worse than Avg
Here
13.7%
US
4.9%
TN
5.2%
Shelby
6.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
81.8%
TN
79.4%
Shelby
70.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.3%
Better than Avg
Here
92.3%
US
79.7%
TN
79.8%
Shelby
67.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.0%
Worse than Avg
Here
3.0%
US
1.6%
TN
1.6%
Shelby
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
2penalties
Near state avg (5.9)
5 complaint-triggered
$126,318 in fines

Families have filed complaints that triggered inspections, including serious concerns about abuse protection and reporting failures in 2025. The facility shows recurring problems with medication management, infection control, and fire safety across multiple surveys from 2019-2025. While all cited deficiencies have correction dates, the pattern of repeated issues in key safety areas and recent complaint-driven findings about resident protection warrant careful consideration during your visit.

Jan 8, 2026Routine
4
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0929Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

Nov 12, 2025Complaint
3
0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Sep 30, 2025Complaint
2
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 17, 2022Routine
14
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jul 8, 2021Routine
6
0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Federal Penalties

Fine

Sep 30, 2025

$79,356

Fine

Jul 17, 2023

$4,233

Ownership & Operations

Who Operates This Facility

Owner / Operator

Shelby Oaks Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Links Healthcare Group

Chain Size

31 facilities nationwide

Chain avg rating: 2.8/5 · Rank 26 of 31 (Worst)

Ownership & Management

Key personnel

5070 Sanderlin Avenue Tn LLC5% or Greater Mortgage InterestLinks Healthcare Group LLCManagerHines, ElbertManagerHolt, WestonManagerRodriguez, CurtisManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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