Shelby Oaks Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 87 Google reviews

Watch Shelby Oaks Post Acute
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 5.0)
- High staff turnover (67%)
Bottom 25% in TN · Below recommended RN staffing · Worst in LINKS HEALTHCARE GROUP chain · $126,318 in fines · Abuse citation
What this means for your family
The facility has seen significant improvements under new management, particularly regarding cleanliness and security. However, families should be vigilant about medication administration and nursing responsiveness; we recommend visiting during off-hours to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
87 reviews on Google“Shelby Oaks Post Acute has received a high volume of positive reviews recently, with many visitors praising the new management, improved security check-in procedures, and a friendly, attentive staff. However, a minority of reviewers report serious concerns regarding inconsistent nursing care, slow response times for medication, and a facility that is physically dated and in need of maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Modern, secure facial recognition check-in system
- Responsive and professional new management
- Clean and odor-free environment
Concerns
- Slow response times for pain medication and patient needs (mentioned by 3 reviewers)
- Facility is physically dated or dilapidated (mentioned by 3 reviewers)
- Inconsistent nursing care and lack of accountability (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very high response rate to online feedback; how does that culture of communication translate into how you handle day-to-day concerns from families?
- 2With the facility having 77 residents, could you walk me through the current process for ensuring timely assistance when a resident calls for pain medication or urgent help?
- 3I see the facility has a modern security system for check-ins; how do you balance that high-tech security with maintaining a warm, welcoming environment for residents?
- 4Given the recent focus on updating management, what specific steps are being taken to ensure consistent nursing care and accountability across all shifts?
- 5What does a typical daily activity schedule look like for residents here, and how do you encourage participation for those who might be more reserved?
- 6How does the clinical team coordinate with families when there is a change in a resident's medical status or a need for medication adjustments?
Personalized based on this facility's data
Key Review Excerpts
“The building is a bit dilapidated, however they have some of the most wonderful staff people you can ever meet. The staff makes the other things worth over looking.”
“My dad was sent here after having some extensive surgery done on his leg that required rehabilitation. They never answered the phone, and in the off chance they did, the staff was rude and condescending when concerns were expressed.”
“Shelby Oaks Post Acute was truly a blessing to our family. Every interaction we had with the staff was kind, compassionate, and extremely professional during a very difficult time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, including serious concerns about abuse protection and reporting failures in 2025. The facility shows recurring problems with medication management, infection control, and fire safety across multiple surveys from 2019-2025. While all cited deficiencies have correction dates, the pattern of repeated issues in key safety areas and recent complaint-driven findings about resident protection warrant careful consideration during your visit.
Jan 8, 2026Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Nov 12, 2025Complaint3
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Sep 30, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 17, 2022Routine14
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 8, 2021Routine6
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Federal Penalties
Fine
Sep 30, 2025
$79,356
Fine
Jul 17, 2023
$4,233
Ownership & Operations
Who Operates This Facility
Shelby Oaks Post Acute
for profit
Chain Affiliation
Links Healthcare Group
31 facilities nationwide
Chain avg rating: 2.8/5 · Rank 26 of 31 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit shelbyoakspostacute.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Signature Healthcare of Primacy
2.3 miNursing Home · Memphis, TN
Highlands Health and Rehabilitation Center
2.9 miNursing Home · Memphis, TN
Waters of Memphis a Rehabilitation & Nursing Ctr
4.1 miNursing Home · Memphis, TN
Quince Nursing and Rehabilitation Center, LLC
4.7 miNursing Home · Memphis, TN
Kirby Pines Manor
5.1 miNursing Home · Memphis, TN
The Village at Germantown
5.2 miNursing Home · Germantown, TN