Signature Healthcare of Primacy
Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy team. Still worth an in-person visit.
based on 166 Google reviews
Watch Signature Healthcare of Primacy
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is highly polarized; while the rehabilitation therapy team is consistently praised for helping patients regain mobility, the nursing and CNA care is frequently described as neglectful. If you choose this facility, you must be prepared to be a daily, active advocate for your loved one, as multiple reviewers report that residents are often left uncleaned or ignored for long periods.
Google Reviews
Google Reviews
166 reviews on Google“Reviews for Signature Healthcare of Primacy are deeply polarized, with many families praising the rehabilitation therapy team for successful recoveries while others report severe neglect and hygiene issues. Critical concerns frequently involve understaffing, slow response times to call lights, and poor sanitation, including reports of residents left in soiled conditions. Families considering this facility should weigh the strong clinical rehab outcomes against significant reports of inconsistent nursing care and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Professional and accessible administrative leadership
- Clean and well-maintained facility environment
- Friendly and helpful admissions and social services staff
Concerns
- Chronic understaffing leading to neglect (mentioned by 18 reviewers)
- Poor hygiene and sanitation (soiled linens, urine odors) (mentioned by 14 reviewers)
- Slow or non-existent response to call lights (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Low-quality or cold food service (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that staffing levels are a key focus for your team; what specific steps are you taking to ensure residents receive timely assistance when they use their call lights?
- 2We appreciate how active your leadership is in responding to feedback online; how do you use that resident and family input to improve daily operations and care quality?
- 3Given the importance of a clean environment, could you walk us through your daily protocols for room sanitation and laundry management?
- 4We see that your rehabilitation team is highly regarded; how do you coordinate their therapy schedules with the daily routine and dining times to ensure residents are well-rested and nourished?
- 5What is your process for keeping families updated on a loved one’s medical status, and who is the primary point of contact if we have urgent questions?
- 6Could you share how you ensure that meal service remains consistent and that residents receive their meals at the proper temperature?
Personalized based on this facility's data
Key Review Excerpts
“The rehab department is fantastic! Super friendly and they care about their patients.”
“The weekend shift is always short and not appropriately staffed. The rehab team is awesome and wants to help your loved one improve and get back to baseline. Some of the nurses have attitudes and the CNA,'s are not helpful.”
“My mom went there to get Rehab and it was an absolute nightmare from the minute she arrived. Emergency Call button didn't work x 3 days. She didn't get a bath for 4 days.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 10 federal deficiencies across two surveys with no complaint-triggered issues. The main recurring problems involve resident assessments and care planning, medication management, and quality of care issues like pressure ulcer prevention and incontinence care. All deficiencies have been corrected by the provider, with the most recent issues from 2021 involving assessment documentation and the earlier 2018 survey addressing medication errors and infection control.
Mar 3, 2026Routine7
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 1, 2021Routine8
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 19, 2018Routine6
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Signature Healthcare of Primacy
for profit
Chain Affiliation
Signature Healthcare
68 facilities nationwide
Chain avg rating: 3.0/5 · Rank 28 of 70
Ownership & Management
Owners
Shc Lp Holdings LLC
Owner · Organization
Asbr Holdings LLC
Owner (parent company) · Organization
Jjla LLC
Owner (parent company) · Organization
Lpsnf LLC
Owner (parent company) · Organization
Wheaten LLC
Owner (parent company) · Organization
Steier III, Elmer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
166 reviews from families & visitors
Official Website
Visit shcofprimacy.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Waters of Memphis a Rehabilitation & Nursing Ctr
1.8 miNursing Home · Memphis, TN
Shelby Oaks Post Acute
2.3 miNursing Home · Memphis, TN
Quince Nursing and Rehabilitation Center, LLC
2.5 miNursing Home · Memphis, TN
Kirby Pines Manor
3.0 miNursing Home · Memphis, TN
The Village at Germantown
3.5 miNursing Home · Germantown, TN
Allenbrook Nursing and Rehabilitation Center
4.3 miNursing Home · Memphis, TN