Sheboygan Progressive Health Services
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
While many families report excellent, compassionate care, there is a clear pattern of inconsistent service, particularly on weekends and regarding nutritional support. When touring, we strongly recommend asking for the specific weekend staffing ratios and how the facility monitors patient weight and intake during short-term rehabilitation stays.
Google Reviews
Google Reviews
32 reviews on Google“Sheboygan Progressive Health Services receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and successful rehabilitation outcomes. However, there are serious, recurring reports of neglect, poor communication, and inadequate care during off-hours or weekends, particularly regarding patient nutrition and timely assistance.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Effective rehabilitation therapy programs
- Strong support from social services
- Clean and well-maintained facility
Concerns
- Inadequate staffing and neglect during weekends or off-hours (mentioned by 4 reviewers)
- Poor nutritional care and weight loss during short-term stays (mentioned by 2 reviewers)
- Communication and administrative issues regarding billing and management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that staffing levels can sometimes feel different on weekends; could you walk me through how you ensure consistent care and supervision for residents during those off-hours?
- 2Given the importance of nutrition for recovery, what is your process for monitoring a resident's dietary intake and weight to ensure they are getting the proper nourishment during their stay?
- 3With your 3-star CMS staffing rating, what steps is the facility taking to ensure that nursing staff have enough time to provide personalized attention to each of the 50 residents?
- 4I appreciate that the facility actively engages with feedback online; how do you handle communication with families if we have questions about billing or administrative updates?
- 5Could you describe the daily activity schedule and how you encourage residents to participate in social or therapeutic programs?
- 6Since medication management is a priority for us, could you explain the protocols your nursing team follows to ensure accuracy and timely administration?
Personalized based on this facility's data
Key Review Excerpts
“My 85 year old Dad went here for a week following heart surgery.When he arrived here for the first 24 hours no one came in to check on him no one let him know when meals were being served and no one bought him any meals.”
“On the flip side, the food was awful for my mom at Progressive (I have pictures) AND within my mom’s 7 day stay- she lost a total of 10 LBS. My mom went into rehab to gain strength and she actually left Progressive WAY weaker than when she got discharged from the hospital.”
“My dad was placed at Progressive October 2024. From the first day, I knew he was in a great place, despite him not really wanting to be there. Any issue or concern I had, was addressed immediately and taken care of.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, resulting in findings related to accident prevention, staff training, and abuse prevention policies. The most recurring issues involve fire safety and building code violations, medication management problems, and quality of care concerns including wound care and respiratory safety. While the facility has provided correction dates for most deficiencies, the pattern of repeated violations across safety, staffing, and care areas suggests ongoing operational challenges that families should carefully consider.
Aug 13, 2025Routine12
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Feb 27, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 19, 2024Routine6
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Mar 13, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jul 12, 2023Complaint2
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Apr 5, 2023Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Ownership & Operations
Who Operates This Facility
Sheboygan Progressive Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 15 of 58
Ownership & Management
Owners
Nshf Operations LLC
Owner · Organization
Mills, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit sheboyganprogressivehs.com
Medicare data downloads
Original nursing home datasets
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