Shawneespring Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 162 Google reviews
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What this means for your family
While Shawneespring has a highly regarded therapy team that can be excellent for short-term recovery, the facility has a recurring pattern of serious neglect allegations. If you choose this facility, you must be physically present daily to monitor hygiene, call light response, and medication administration, as these are the most frequently cited areas of failure.
Google Reviews
Google Reviews
162 reviews on Google“Shawneespring Health Care Center receives highly polarized feedback, with many families praising the therapy department and specific staff members for their dedication during rehab stays. However, a significant number of reviewers report severe concerns regarding neglect, including hygiene issues, slow response times to call lights, and medication errors. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the alarming reports of understaffing and poor care quality from others.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean, well-maintained, and aesthetically pleasing facility
- Attentive and compassionate individual staff members
- Helpful social services department
Concerns
- Severe understaffing leading to neglect and slow response times (mentioned by 12 reviewers)
- Poor hygiene and sanitation (soiled linens, feces, lack of showers) (mentioned by 9 reviewers)
- Medication management and administration errors (mentioned by 4 reviewers)
- Inadequate dietary support and meal assistance (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 163 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the recent staffing ratings, what specific steps is the facility taking to ensure residents receive timely assistance with daily needs like hygiene and call-light responses?
- 3Could you walk me through your current process for medication administration and how you ensure accuracy for residents with complex health needs?
- 4I’ve heard great things about your physical and occupational therapy teams; how do they coordinate with the nursing staff to support a resident's overall health and mobility?
- 5What is your current approach to mealtime assistance, and how do you monitor that residents are receiving the proper dietary support they need?
- 6How does your staff maintain consistent sanitation and laundry standards throughout the day to ensure a clean living environment for all residents?
Personalized based on this facility's data
Key Review Excerpts
“Therapy dept. was second to none. Vicki and Cara worked endlessly with her and got her up and moving. Now that we are nearing discharge, Social worker Krista has been very helpful with discharge planning, putting our mind at ease.”
“My mother was neglected the entire time she was in this facility, until we could finally get her out. She was left in soiled clothes for 12 hours (more than once), was given no help with her basic hygiene, was never checked on or offered hydration between meals.”
“The nurse I spoke to at Shawneespring said something like an infection might have been brewing, a UTI, and because of their quick action, he was treated and is now doing much better.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, including recent reports about abuse/neglect handling and treatment quality that resulted in deficiencies. The facility shows recurring issues with care planning, infection control, and fire safety systems across multiple years, though all violations have been addressed with correction dates. While the pattern of repeat deficiencies in core care areas is concerning, the facility's consistent corrective responses may indicate commitment to resolving identified problems.
Mar 5, 2026Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Mar 5, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Jan 14, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 27, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 30, 2023Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nov 21, 2019Routine5
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Federal Penalties
Fine
Jan 14, 2026
$28,190
Ownership & Operations
Who Operates This Facility
Shawneespring Health Care Center
for profit
Chain Affiliation
Carespring
16 facilities nationwide
Chain avg rating: 4.2/5 · Rank 14 of 16
Ownership & Management
Owners
Carespring Health Care Holdings Lp
Owner · Organization
Barry N Bortz Trust/donald Mendelsohn Trustee
Owner (parent company) · Organization
Bortz Family Trust/key Bank Trustee
Owner (parent company) · Organization
Eppers, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
162 reviews from families & visitors
Official Website
Visit carespring.com
Medicare data downloads
Original nursing home datasets
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