Three Rivers Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 68 Google reviews
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What this means for your family
This facility has a history of severe complaints regarding staffing levels and medical oversight. While the therapy team has received some praise, the frequency of reports concerning neglect and poor communication makes this a high-risk choice; we strongly recommend looking at other options or requesting a recent state inspection report before considering admission.
Google Reviews
Google Reviews
68 reviews on Google“Three Rivers Healthcare Center receives highly polarized feedback, with many families reporting severe neglect, chronic understaffing, and poor hygiene conditions. While a small subset of reviewers praises individual staff members and the therapy team, these positive experiences are frequently overshadowed by reports of medical mismanagement, failure to transport residents to appointments, and unresponsive administration.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated therapy and rehabilitation staff
- Select compassionate nursing assistants
- Some staff members build strong rapport with families
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Unsanitary conditions and persistent odors (mentioned by 7 reviewers)
- Poor communication and unresponsive administration (mentioned by 6 reviewers)
- Medical mismanagement and missed appointments (mentioned by 5 reviewers)
- Inadequate or unappealing food quality (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they use their call lights?
- 2I’ve noticed some concerns regarding facility cleanliness; could you walk me through your daily housekeeping schedule and how you manage sanitation in common areas and resident rooms?
- 3How does your nursing team coordinate with outside specialists to ensure that medical appointments are scheduled, transported, and followed up on correctly?
- 4Can you describe how the administration communicates updates or concerns to families, and what the process is if we have trouble reaching a manager?
- 5What steps are being taken to improve the variety and quality of the dining experience to ensure residents are getting both nutritious and appealing meals?
- 6With the therapy and rehabilitation team being a highlight of the facility, how do they collaborate with the nursing staff to support a resident's daily mobility and recovery goals?
Personalized based on this facility's data
Key Review Excerpts
“The unit where my dad is, the residents were just walking around aimlessly. Not enough staff for that unit and definitely not that all attentive.”
“They missed 3 neuro appts to check her aneurysm, caused a horrible tailbone sore. She had a massive uti, a respiratory infection.”
“The staff are overworked. Maybe need more staff. The staff that is there are great. They still could use more staff, the Therapy folks are the absolute best!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a significant pattern of complaint-triggered deficiencies (31 out of 75), indicating families have frequently filed reports about care concerns. The most recurring issues involve medication management, food quality and nutrition services, and abuse prevention protocols. Recent serious deficiencies from 2025 include ongoing problems with abuse reporting procedures and food safety violations, suggesting persistent challenges in these critical areas despite correction plans.
Nov 18, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 23, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 6, 2025Routine9
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 6, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 16, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Sep 25, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Three Rivers Healthcare Center
for profit
Chain Affiliation
Health Care Facility Management, LLC
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Ct Operations Holdco LLC
Owner · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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