Shawano Health Services
Strong Medicare quality ratings; families often praise effective rehabilitation therapy programs. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
This facility shows strength in rehabilitation therapy and social programming, which can be beneficial for short-term recovery. However, given the serious reports of inconsistent nursing responsiveness and clinical errors, we strongly advise families to monitor medical care closely and ask for specific protocols regarding call-light response times.
Google Reviews
Google Reviews
14 reviews on Google“Shawano Health Services receives polarized feedback, with some families praising the rehab therapy and staff kindness, while others report significant concerns regarding nursing responsiveness and clinical care. While recent visitors note positive social engagement and activities, long-term concerns persist regarding the consistency of nursing staff and the quality of medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Engaging social activities and bingo
- Professional and kind rehab staff
Concerns
- Slow response times to call lights and resident requests (mentioned by 2 reviewers)
- Inconsistent or poor quality of nursing and CNA care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see such high marks for your rehab programs; how do you tailor therapy sessions to help a resident regain their specific mobility goals?
- 2We love hearing about the social activities like bingo; what are some other ways residents stay engaged and connected with each other throughout the week?
- 3How does the nursing team manage communication with families to ensure we are always updated on any changes in a resident's condition?
- 4What specific protocols are in place to ensure medication is administered accurately and on a strict schedule every day?
- 5How does the staff prioritize responding to call lights during the busier evening or night shifts to ensure no request goes unnoticed?
- 6In the event of a sudden medical emergency or a change in health status, what is the immediate process for notifying both the doctor and the family?
Personalized based on this facility's data
Key Review Excerpts
“My grandma is happy, she gets to socialize with other residents and there are lots of fun activities for them.”
“She is being treated with care and kindness while holding onto dignity.”
“It took for every for someone to come and help her when she would ring the buzzer. They did not change her dressing on her right leg when they should have and when they did it was not done properly at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Shawano Health Services has persistent safety infrastructure problems, with recurring issues in fire safety systems, electrical equipment, and emergency exit maintenance appearing across multiple inspections since 2022. Families filed complaints leading to deficiencies in abuse reporting, medication management, and care quality. While all issues show correction dates, the repeated nature of fire safety and electrical problems suggests ongoing maintenance challenges that families should discuss with facility management before making placement decisions.
Feb 17, 2026Routine14
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Feb 5, 2025Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nov 4, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 29, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 20, 2023Routine14
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Shawano Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 6 of 58 (Best)
Ownership & Management
Owners
Peshek, Paul
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit shawanohealthservices.com
Medicare data downloads
Original nursing home datasets
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