Evergreen Health Services
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
Watch Evergreen Health Services
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 7)
- High staff turnover (54%)
Below average in WI · Meets national RN staffing standard · Below chain average · No penalties on record
What this means for your family
While long-term residents have historically reported positive experiences, recent feedback from rehab families indicates a decline in staff professionalism and responsiveness. We strongly recommend visiting during off-hours to observe staff interactions and asking specifically about their medication management protocols before admission.
Google Reviews
Google Reviews
22 reviews on Google“Evergreen Health Services receives polarized feedback, with long-term residents' families often praising the staff's kindness and personal connections. However, recent reviews from 2023 and 2024 highlight serious concerns regarding staff attitude, rude behavior toward patients, and inadequate staffing levels for rehabilitation.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Strong emotional support for long-term residents
- Welcoming atmosphere for families
Concerns
- Rude or unprofessional behavior from nursing staff (mentioned by 2 reviewers)
- Understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that medication management is a key focus for your team; could you walk me through your current process for ensuring residents receive the correct dosages on time?
- 2With a capacity of 50 residents, how do you ensure that staff members remain consistently available and attentive to individual needs throughout the day?
- 3I appreciate that you actively engage with family feedback online; how do you handle situations where a family member feels that communication or staff interactions could have been more professional?
- 4Given the recent health inspection findings, what specific steps or training programs have you implemented to improve your compliance and overall care standards?
- 5What does a typical day look like for a resident here, and how do you foster that welcoming, supportive atmosphere that many families have noted?
- 6In the event of a medical emergency, what is your facility's protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“My husband was here for 2 years and 2 days. He was well treated and loved <3 Even though he wished he could be home he loved his new adopted daughters and forever friends <3”
“The staff were kind and attentive, and my Mom felt well taken care of.”
“The nurses and aids are extremely rude. If you are in Healthcare and your rude and crabby everyday you need to be in a different field.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports resulting in 9 complaint-triggered deficiencies, with concerning patterns in accident prevention appearing twice in recent complaints. The facility struggles most with medication management, fire safety systems, and resident care quality, with these issues persisting across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the recurring nature of problems in critical care areas suggests ongoing challenges with maintaining consistent standards.
Sep 16, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
May 29, 2025Routine7
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
May 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 7, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Evergreen Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 44 of 58
Ownership & Management
Owners
Nshr Operations LLC
Owner · Organization
Arrowhead 123 LLC
Owner (parent company) · Organization
The Lane Morrell Bowen Trust
Owner (parent company) · Organization
Mills, David
Owner (parent company)
Gee, Darren
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit evergreenhsatshawano.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Shawano Health Services
< 1 miNursing Home · Shawano, WI
Kindredhearts Shawano
< 1 miAssisted Living · Shawano, WI
Birch Hill Health Services
< 1 miNursing Home · Shawano, WI
Paisers Oakhaven S&c LLC
< 1 miAssisted Living · Shawano, WI
Paisers Oakhaven S&c LLC
< 1 miAssisted Living · Shawano, WI
Shawano Place
< 1 miAssisted Living · Shawano, WI