Shasta View Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 13.0)
- High staff turnover (74%)
- High RN turnover (100%)
Bottom 25% in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Very high staff turnover · Worst in AJC HEALTHCARE chain · $189,423 in fines · Abuse citation
What this means for your family
This facility shows a strong upward trend in satisfaction, particularly regarding therapy and new management. However, because of past documented allegations of neglect and medication errors, you should specifically ask how they monitor call light response times and medication administration accuracy.
Google Reviews
Google Reviews
24 reviews on Google“Families can expect a facility with a highly praised rehabilitation and therapy team, with several reviewers noting significant improvements under new management. However, there are serious, specific allegations regarding neglect, medication errors, and poor responsiveness to call lights that must be addressed during a tour.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and therapy services
- Clean and well-maintained environment
- Compassionate and attentive nursing staff
- Engaging resident activities and social events
Concerns
- Neglect regarding hygiene and diaper changes (mentioned by 2 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
- Medication administration errors
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your rehabilitation and therapy services; could you tell us more about how that program works for new residents?
- 2How does the nursing team ensure that medication is administered accurately and on schedule every day?
- 3What is the process for ensuring that call lights are answered promptly, especially during the night shifts?
- 4How does the staff manage personal hygiene and regular care routines to ensure every resident feels comfortable and clean?
- 5What kind of social events or daily activities do you have planned to help residents stay engaged with one another?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is excellent there and the new management has has been making improvements.”
“The staff at Shasta View treated our Grandpa with loving care until his very last breath. We are so grateful to them for giving him the best quality of life in the end.”
“The place was clean, no residents looked unhealthy or miserable. They had popcorn and a movie going for people who wanted to watch and there were smiling residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a significant pattern of complaints (67 out of 128 deficiencies), with families regularly filing reports about care problems. Recurring issues include medication management, nursing staffing, and safety violations including fire alarm problems. Most concerning are repeated deficiencies for abuse protection and failure to respond appropriately to violations, appearing multiple times across different surveys. While the facility corrects violations when cited, the persistent pattern of serious complaints warrants careful consideration.
Feb 26, 2026Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Feb 10, 2026Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 24, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 27, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 22, 2025Complaint2
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Aug 8, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Jul 24, 2024
$41,048
Fine
Jan 16, 2024
$148,375
Ownership & Operations
Who Operates This Facility
Shasta View Care Center
for profit
Chain Affiliation
Ajc Healthcare
14 facilities nationwide
Chain avg rating: 2.2/5 · Rank 9 of 13 (Worst)
Ownership & Management
Owners
Swc CA Opco 2 LLC
Owner · Organization
Chesley, Aaron
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit shastacarecenter.org
Medicare data downloads
Original nursing home datasets
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