Lassen House Senior Living
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 22 Google reviews
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What this means for your family
Lassen House offers a clean, welcoming environment with a staff that many families find deeply compassionate. However, because some reviewers have reported issues with staff professionalism and communication regarding medical incidents, you should specifically ask how the facility handles incident reporting and verify their current staffing ratios.
Google Reviews
Google Reviews
22 reviews on Google“Lassen House is highly regarded by many families for its compassionate, professional staff and its ability to help residents regain independence. While many praise the clean, home-like environment and attentive nursing, some reviewers have raised serious concerns regarding staff professionalism, training, and communication regarding resident injuries.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Supportive transition and family communication
- Engaging daily activities and social interaction
Concerns
- Staff professionalism and attitude (mentioned by 2 reviewers)
- Inadequate staff training and understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Responds to almost all reviews with personalized, warm, and empathetic messages that reference specific family members or details mentioned. For negative reviews, the owner uses a consistent template to acknowledge concerns and invite direct communication with management.
Questions for Your Tour
- 1It’s wonderful to see how much care goes into keeping the facility so clean and well-maintained; what is your routine for ensuring the common areas stay this inviting?
- 2We noticed how much the management values feedback from families; how do you typically incorporate suggestions from residents or loved ones into your daily operations?
- 3Since we are looking for a smooth transition, what specific steps does your team take to help new residents settle in and feel at home during their first week?
- 4Can you tell us more about the variety of daily activities and social programs available to help residents stay engaged with one another?
- 5How is the nursing team structured to ensure that medical needs are met promptly, especially during the overnight hours or during unexpected health changes?
- 6What kind of ongoing training and professional development do you provide to your staff to ensure consistent, high-quality care for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Lassen House welcomed my father and our whole family into their community. We have seen my dad regain a lot of his independence since moving into Lassen House.”
“The food is great and the chef even came and met my Mom and asked her what she liked, awesome. The nursing staff has been very polite attentive.”
“My step father was a resident at Lassen House for almost two years before he passed away in December. He felt at home there. The Lassen House team always showed loving kindness in their care and support of my stepfather, and were always helpful to his family.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 14, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 18, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Sep 30, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jun 16, 2025InspectionClean
The facility underwent a Required-1 Year inspection on June 16, 2025. The inspection covered the Assisted Living and Memory Care units, and general areas like common areas, kitchen, and bathrooms were reviewed. The report indicates that no deficiencies were cited as a result of this inspection.
Apr 10, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jan 28, 2025OtherClean
The unannounced case management visit was conducted to review an incident report from 01/21/2025 concerning resident safety issues. The administrator confirmed that corrective actions were taken, including terminating the involved staff member and ensuring motion sensors were fixed. No deficiencies were issued as a result of this visit.
Sep 17, 2024ComplaintClean
COMPLAINT INVESTIGATION REPORT
Sep 10, 2024OtherClean
The unannounced case management visit focused on fall prevention following multiple reported falls over the past six weeks. The facility staff are taking proactive steps, including increased staffing in memory care and scheduling specialized training. No deficiencies were issued as a result of this visit.
Ownership & Operations
Who Operates This Facility
Assisted Living Facilities, Inc.;compass Senior Lv
BRASWELL, NICOLE
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit lassenhouse.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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