Shady Lane Nursing Care Center
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
While the facility receives high marks for individual care and rehabilitation, the recent reports of staff turnover and responsiveness issues are concerning. When touring, ask management directly about their current staffing ratios and how they ensure call lights are answered promptly during all shifts.
Google Reviews
Google Reviews
27 reviews on Google“Shady Lane Nursing Care Center receives polarized feedback, with some families praising the compassionate, professional care provided to their loved ones, while others report significant concerns regarding staff turnover and responsiveness. While many former rehab patients express high satisfaction with their recovery experience, recent reviews highlight operational challenges, including unused facilities and reports of poor staff morale.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective rehabilitation services
- Strong communication during difficult periods like COVID-19
- Clean and well-maintained environment
Concerns
- High staff turnover and poor morale (mentioned by 2 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 5-star staffing rating, how do you ensure that staff members feel supported and encouraged to stay long-term?
- 2I noticed some feedback regarding response times to call lights; what protocols do you have in place to ensure residents receive timely assistance?
- 3With three recent state violations, could you walk me through the steps the facility has taken to address those specific concerns and prevent them from recurring?
- 4What specific activities or social programs are currently available to help residents build meaningful connections with both staff and other residents?
- 5How does your team coordinate care during medical emergencies, and at what point is our family typically notified?
- 6The facility maintains a high 5-star CMS rating; what do you believe is the biggest strength of your care team that contributes to this standard?
Personalized based on this facility's data
Key Review Excerpts
“Our family appreciated that high level of care, but we are also very grateful that they treated our mother with kindness and respect. They seemed to genuinely care about her and about making her comfortable.”
“They have also done a great job of keeping everyone safe during COVID-19 and found ways to keep families engaged with video calls, email notes to residents, etc.”
“The nurses their are rude, they do not answer any lights, they go around finding the aids to answer the lights and start fights with the aids in the hallways.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Shady Lane has a pattern of fire safety and building compliance issues across multiple surveys, with recurring problems in smoke barriers, fire safety systems, and emergency preparedness that appear to persist over time. One family filed a complaint about inadequate notification when a resident's condition changed. The facility has corrected all cited deficiencies, but the repeated fire safety violations across 2023-2025 suggest ongoing maintenance challenges families should discuss during visits.
Apr 16, 2025Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Feb 28, 2024Routine2
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nov 30, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 8, 2023Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Ownership & Operations
Who Operates This Facility
Shady Lane Nursing Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit shadylaneinc.com
Medicare data downloads
Original nursing home datasets
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