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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 227 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 89% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 37 findings, above the MD average of 18.9. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Shady Grove Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific nursing staff for their dedication. However, a significant number of reviewers report severe neglect, including long wait times for call buttons, poor hygiene, and inadequate medical care, particularly regarding medication management and dietary needs. The facility's reputation appears inconsistent, with experiences varying greatly depending on the specific wing or staff members involved.
Quality Themes
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Concerns
Rating Trends
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Distribution · 213 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“I would not recommend this place for a dog let alone a person. The staff are completely unprofessional and do not care about the patients. The only care about a paycheck.”
“My mom was admitted after 12 days in hospital recovering from almost loosing her foot to MRSA. They did not follow Drs orders...no antibiotics or wound care. We had to get her back to ER after 24 hours.”
“The activity staff and department at Shady Grove is dynamic. They offer a variety of diverse and cultural programs to meet the needs of all its residents.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints triggering 26 deficiencies, with recurring problems in care planning, medication management, and infection control across multiple years. The facility shows persistent issues with developing proper care plans, managing medications safely, and maintaining infection prevention standards, though all violations have been corrected by the facility.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Federal Penalties
Fine
Jun 16, 2025
$8,278
Shady Grove Nursing and Rehabilitation Center
for profit
Lifeworks Rehab
69 facilities nationwide
Chain avg rating: 2.1/5 · Rank 26 of 57
Owners
Thunder Health Holdco LLC
Owner · Organization
Rma Equity LLC
Owner (parent company) · Organization
Birnbaum, Israel
Owner (parent company)
Kohn, Avrohom
Owner (parent company)
Key personnel
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Medicare Care Compare
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Google Reviews
227 reviews from families & visitors
Official Website
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Original nursing home datasets
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