Ingleside at King Farm
Strong Medicare quality ratings; families often praise active, engaging social and exercise programs. Still worth an in-person visit.
based on 38 Google reviews

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What this means for your family
While Ingleside at King Farm offers an excellent lifestyle for independent residents, the recent, severe allegations of neglect and abuse in the nursing and memory care units are a major red flag. If you are considering this facility for a loved one requiring high-level care, we strongly recommend requesting a meeting with the Director of Nursing to discuss safety protocols and conducting an unannounced visit during off-hours.
Google Reviews
Google Reviews
38 reviews on Google“Ingleside at King Farm is generally highly regarded by independent living residents for its active lifestyle, quality amenities, and engaging social programs. However, the facility has faced serious, recent allegations regarding the quality of care and safety in its nursing and memory care units, specifically involving claims of neglect and unexplained injuries.”
Quality Themes
Tap a score for detailsStrengths
- Active, engaging social and exercise programs
- High-quality independent living amenities
- Compassionate and skilled nursing staff (cited by some)
- Well-maintained, attractive campus
Concerns
- Serious allegations of neglect and physical abuse in nursing/memory care (mentioned by 3 reviewers)
- Poor communication and abrasive management style (mentioned by 2 reviewers)
- Inconsistent customer service and staff attitude (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the management engages with the community through your review responses; how does that same level of communication translate to how you update families on a resident's daily well-being?
- 2We've heard great things about the active social and exercise programs here—could you walk us through what a typical afternoon of activities looks like for a resident?
- 3With such a high staffing rating, how do you ensure that the nursing team maintains a consistent and compassionate attitude toward every resident during busy shifts?
- 4Since we are looking closely at specialized care, what specific protocols are in place to ensure the highest level of safety and attentive monitoring for those in the memory care unit?
- 5In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating with outside doctors?
- 6The campus looks beautifully maintained; how does the facility ensure that the physical environment stays safe and accessible for residents with varying mobility needs?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff are compassionate and skilled, providing the peace of mind we were seeking in making the transition from a home environment.”
“Instead of them entertaining for holidays at their house, we reserve a room at Ingleside and my mom can order our meal from the dining team. Now I know what belonging to a country club is like, or as my mom says, 'living on a cruise ship.'”
“Michelle the executive director is extremely abrasive to residents family’s and staff. I have seen and experienced this. I approached the higher ups in the organization and they outright ignored my communication.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 20 deficiencies across two surveys, including four complaint-triggered issues where families reported problems with abuse reporting, dental care, medical records, and physical restraints. The main problem areas involve resident rights violations, safety systems (fire/smoke detection), and care planning. While all deficiencies show correction dates, the recent 2025 survey revealed significant issues that should prompt careful evaluation during any visit.
Feb 19, 2025Routine15
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 19, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Apr 24, 2019Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Ingleside at King Farm
nonprofit
Chain Affiliation
Ingleside Engaged Living
3 facilities nationwide
Chain avg rating: 5.0/5 · Rank 1 of 3 (Worst) (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit inglesideonline.org
Medicare data downloads
Original nursing home datasets
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