Sevierville Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing/cna staff. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
This facility offers a very clean environment and a highly praised therapy and nursing team, making it a strong candidate for rehabilitation. However, families should be aware of persistent administrative communication issues; we recommend establishing a clear point of contact and visiting frequently to ensure basic care needs are being met consistently.
Google Reviews
Google Reviews
38 reviews on Google“Sevierville Health and Rehabilitation Center receives highly polarized feedback, with many families praising the compassionate nursing staff and the facility's cleanliness, while others report significant frustrations with administrative responsiveness and communication. While many residents and families report excellent care and successful rehabilitation outcomes, a recurring theme of poor administrative follow-up and occasional lapses in basic care needs suggests that the experience can vary significantly depending on the department or situation.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing/CNA staff
- High standards of facility cleanliness
- Effective physical therapy department
- Warm, supportive environment for long-term care
Concerns
- Poor administrative communication and responsiveness (mentioned by 5 reviewers)
- Inconsistent basic care (hygiene, showering, clothing changes) (mentioned by 3 reviewers)
- Understaffing or lack of staff engagement (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that some families have expressed difficulty reaching administrative staff, what is the best way for us to stay in regular contact with the care team regarding our loved one’s needs?
- 2We noticed the facility has a strong reputation for physical therapy; how do you integrate those therapy goals into the daily routine for residents who need extra support with hygiene or dressing?
- 3With a capacity of 98 residents, how do you ensure that each individual receives consistent, personalized attention throughout the day to maintain their comfort and cleanliness?
- 4Since we value active engagement, could you walk us through the current activity calendar and how you encourage residents to participate in social events?
- 5How does your nursing team coordinate with local hospitals or emergency services if a resident experiences a sudden change in their health status?
- 6We saw that you respond to some feedback online; how do you use family input to make tangible improvements to the quality of care provided here?
Personalized based on this facility's data
Key Review Excerpts
“Amazing, caring staff from the sweet lady Monica who cleans to the Director of Physical Therapy. My mom spent two months here and she cried when she left.”
“Administration is the disaster here, though the caregivers are wonderful. Hardly any communication from higher-ups, slow return calls, not much interest and rock-bottom minimum effort.”
“My mother has been here close to 1 1/2 years and I could not be no happier with getting her here. She gets the help she needs. She’s always clean and has good food.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a mixed pattern with 15 deficiencies across three surveys, all reportedly corrected by the provider. The most recurring issues involve resident rights (inadequate accommodation of preferences, billing notifications), care planning and assessment accuracy, and fire safety systems. While no complaints were filed by families, the facility had significant deficiencies in 2023 including food safety and pressure ulcer prevention, though these appear to be one-time occurrences rather than persistent problems.
Mar 4, 2026Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 8, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Jan 16, 2020Routine5
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Ownership & Operations
Who Operates This Facility
Sevierville Health and Rehabilitation Center
nonprofit
Chain Affiliation
Twin Rivers Health & Rehabilitation
12 facilities nationwide
Chain avg rating: 3.6/5 · Rank 8 of 11
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit seviervillehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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