Smoky Mountain Post-Acute and Rehabilitation Cente
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 113 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (6 vs median 5.0)
- High staff turnover (73%)
- High RN turnover (58%)
Bottom 25% in TN · Below recommended RN staffing · Very high staff turnover · Worst in PLAINVIEW HEALTHCARE PARTNERS chain · $61,180 in fines
What this means for your family
This facility has a strong reputation for its physical and speech therapy departments, which have helped many patients return home. However, families should be aware of significant, recurring concerns regarding weekend staffing levels, facility cleanliness, and communication. We strongly recommend visiting in person during off-hours and asking specifically about their protocols for monitoring patient hygiene and medical needs.
Google Reviews
Google Reviews
113 reviews on Google“Smoky Mountain Post-Acute and Rehabilitation Center receives highly polarized reviews, with many families reporting severe neglect, poor hygiene, and dangerous understaffing, while others praise specific therapy staff and recent management efforts. While some visitors highlight compassionate care and successful rehabilitation outcomes, a significant number of reviewers describe an environment plagued by persistent odors, unresponsive staff, and critical communication failures regarding medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and speech therapy programs
- Specific, dedicated nursing and wound care staff
- Recent management-led facility improvements
- Family-oriented atmosphere
Concerns
- Chronic understaffing leading to long response times (mentioned by 12 reviewers)
- Persistent, overwhelming smell of urine and poor facility cleanliness (mentioned by 9 reviewers)
- Lack of communication from management and medical staff (mentioned by 7 reviewers)
- Poor quality or inedible food (mentioned by 4 reviewers)
- Neglect of basic hygiene and patient mobility needs (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent management-led improvements, what specific steps are being taken to ensure consistent facility cleanliness and odor control throughout the hallways?
- 2With staffing levels being a primary focus, what is your current protocol for ensuring timely responses to call lights, especially during evening and weekend shifts?
- 3How does your team ensure consistent communication with families regarding changes in a resident's health status or medication adjustments?
- 4I understand you have strong physical and speech therapy programs; how are these integrated into a resident's daily routine to ensure they stay active and mobile?
- 5Could you walk me through how your kitchen staff manages dietary needs and meal quality to ensure residents are receiving nutritious and appetizing food?
- 6In the event of a medical emergency, what is your facility's process for stabilizing a resident and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and aides were nice and kept me and her in the loop about schedules and goals. They also had food so good I ate there when I visited.”
“The conditions at Smoky Mountain Post Acute and Rehab are appalling! I visit my great aunt whenever I am in town, which is about twice a month. Every time I am there, the smell of urine throughout the facility is almost overwhelming.”
“My father was forgotten when moved to a different room, was not able to feed himself and was not fed in 2 days , became septic and had severe dehydration per hospital”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families filed complaints triggering inspections that revealed serious concerns including resident protection from abuse and inadequate nursing staffing. The facility shows recurring problems with fire safety systems, resident care planning, and accident prevention across multiple years. While most violations have correction dates, one recent abuse protection deficiency from June 2024 remains without a correction plan, indicating ongoing safety risks.
Jun 21, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 5, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 5, 2024Routine13
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jun 16, 2021Routine3
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Construct fire resistant interior walls.
Sep 11, 2019Routine8
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Provide properly protected cooking facilities.
Federal Penalties
Fine
Apr 5, 2024
$17,255
Fine
Apr 5, 2024
$43,925
Payment Denial
Apr 5, 2024
81-day denial
Ownership & Operations
Who Operates This Facility
Smoky Mountain Post-Acute and Rehabilitation Cente
for profit
Chain Affiliation
Plainview Healthcare Partners
12 facilities nationwide
Chain avg rating: 1.9/5 · Rank 13 of 13 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit smokymountainhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.