Serra Highlands Senior Living
Families consistently rate this highly — reviewers highlight compassionate and knowledgeable staff. Schedule a visit to confirm the fit.
based on 24 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a clean environment and a highly attentive, warm staff. While dining and activities are significant strengths, you should carefully review the pricing structure and unit layouts to ensure they align with your budget and needs.
Google Reviews
Google Reviews
24 reviews on Google“Families considering Serra Highlands can expect a clean, well-maintained facility with a highly praised, compassionate staff that goes above and beyond during tours and transitions. While many reviewers highlight excellent dining options and engaging resident activities, one reviewer noted that pricing may feel high relative to the unit size and layout.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and knowledgeable staff
- Clean and well-maintained environment
- Engaging resident activities and programs
- Diverse and high-quality dining options
Concerns
- High pricing relative to unit size and layout
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
The owner primarily uses repetitive, templated responses that often fail to acknowledge the specific details of the review. While they attempt personalization by using names, many responses are identical copy-paste messages.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to everyone's feedback; how do you use resident and family input to improve the community?
- 2The dining options look quite diverse in the photos; could you tell us more about how the meal plans work and how much variety we can expect daily?
- 3We want to make sure [Name] stays active; what are some of the most popular resident programs or social activities currently happening here?
- 4Since we are looking for a great value for the space provided, could you walk us through the different floor plans and what is included in the monthly cost?
- 5How does the staff handle medical emergencies or changes in care needs during the overnight hours?
- 6The facility looks incredibly well-maintained; what is your routine for ensuring the common areas and resident rooms stay clean and comfortable?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean and well maintained, and the banana bread that Elaina gave us as a gift was delicious.”
“The staff of caregivers always have smiles on their faces and are filled with joy while they provide skilled care for many of the interesting and diverse residents at the Atria DC Community.”
“Not only was this place affordable but the level of care my mom has received has been amazing.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 20, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 28, 2026InspectionClean
FACILITY EVALUATION REPORT
Apr 28, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 13, 2026OtherClean
The investigation found multiple deficiencies related to medication administration training. Specifically, staff were cited for failing to complete required initial training hours for medication assistance and for lacking documentation of required annual on-the-job training for med-techs. All cited deficiencies were classified as Type A, indicating immediate health and safety risks.
Mar 13, 2026ComplaintClean
The investigation found multiple deficiencies related to medication administration training. Specifically, staff were cited for failing to complete required initial training hours for medication assistance and for lacking documentation of required annual on-the-job training for med-techs. All cited deficiencies were classified as Type A, indicating immediate health and safety risks.
Mar 5, 2026OtherClean
This report details a complaint investigation conducted on March 5, 2026, regarding inadequate food service. The investigation found that while the allegation was noted, there was insufficient evidence to prove the violation occurred. Consequently, the allegation was deemed unsubstantiated.
Mar 5, 2026ComplaintClean
This report details a complaint investigation conducted on March 5, 2026, regarding inadequate food service. The investigation found that while the allegation was noted, there was insufficient evidence to prove the violation occurred. Consequently, the allegation was deemed unsubstantiated.
Feb 18, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
Pacifica Cl CA LLC; Pacifica Daly 2 Lp; Daly City
SHAYAN GHEISAR
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit serrahighlandsseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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