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Public Google reviewers rate this highly and often mention compassionate and knowledgeable staff. Schedule a visit to confirm the fit.
based on 27 Google reviews
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Public Google reviewers rate Serra Highlands Senior Living highly. Reviewers highlight: compassionate and knowledgeable staff, clean and well-maintained environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Serra Highlands can expect a clean, well-maintained facility with a highly praised, compassionate staff that goes above and beyond during tours and transitions. While many reviewers highlight excellent dining options and engaging resident activities, one reviewer noted that pricing may feel high relative to the unit size and layout.
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Distribution · 30 analyzed
The owner primarily uses repetitive, templated responses that often fail to acknowledge the specific details of the review. While they attempt personalization by using names, many responses are identical copy-paste messages.
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean and well maintained, and the banana bread that Elaina gave us as a gift was delicious.”
“The staff of caregivers always have smiles on their faces and are filled with joy while they provide skilled care for many of the interesting and diverse residents at the Atria DC Community.”
“Not only was this place affordable but the level of care my mom has received has been amazing.”
Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
FACILITY EVALUATION REPORT
The investigation found multiple deficiencies related to medication administration training. Specifically, staff were cited for failing to complete required initial training hours for medication assistance and for lacking documentation of required annual on-the-job training for med-techs. All cited deficiencies were classified as Type A, indicating immediate health and safety risks.
The investigation found multiple deficiencies related to medication administration training. Specifically, staff were cited for failing to complete required initial training hours for medication assistance and for lacking documentation of required annual on-the-job training for med-techs. All cited deficiencies were classified as Type A, indicating immediate health and safety risks.
This report details a complaint investigation conducted on March 5, 2026, regarding inadequate food service. The investigation found that while the allegation was noted, there was insufficient evidence to prove the violation occurred. Consequently, the allegation was deemed unsubstantiated.
This report details a complaint investigation conducted on March 5, 2026, regarding inadequate food service. The investigation found that while the allegation was noted, there was insufficient evidence to prove the violation occurred. Consequently, the allegation was deemed unsubstantiated.
COMPLAINT INVESTIGATION REPORT
Pacifica Cl CA LLC; Pacifica Daly 2 Lp; Daly City
SHAYAN GHEISAR
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Google Reviews
27 reviews from families & visitors
Official Website
Visit serrahighlandsseniorliving.com
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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