Serenity Spring Senior Living at Arlington
Strong Medicare quality ratings; families often praise friendly and caring individual staff members. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
While some residents report positive outcomes from therapy, the facility has documented issues regarding medication management and communication during critical care periods. We strongly advise families to visit in person and ask specific questions about their incident reporting protocols and how they handle pain management for residents in their final days.
Google Reviews
Google Reviews
17 reviews on Google“Serenity Springs Senior Living at Arlington receives polarized feedback, with some families praising the kindness of individual staff members during end-of-life care, while others report serious concerns regarding administrative priorities and quality of care. Critics highlight issues with communication, medication documentation, and a perceived focus on revenue over patient comfort. Families considering this facility should be aware of these inconsistencies in care standards and oversight.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring individual staff members
- Effective rehabilitation and therapy services
- Supportive environment for short-term recovery
Concerns
- Administrative focus on revenue over patient comfort (mentioned by 2 reviewers)
- Poor communication regarding patient status and incidents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given that some families have expressed a desire for more frequent updates, what is your standard process for keeping us informed about our loved one's health status and any changes in their care?
- 3With your focus on rehabilitation services, how do you ensure that the same level of personalized attention is maintained for long-term residents who aren't in active therapy?
- 4We understand that cleanliness is a top priority for families; could you walk us through your current housekeeping schedule and how you maintain the facility's environment?
- 5How do you handle medication management to ensure accuracy and consistency, especially during staff shift changes?
- 6What kind of daily social or recreational activities are available to help residents feel engaged and part of the community here?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and therapists really helped me get better, and they were always there when I needed them. The place felt like home, and I was really thankful for the care I received.”
“Seems like the administration was more worried about making money than keeping a patient comfortable. Wanting to continue physical therapy, speech therapy, and wound consultation on a dying man instead of letting him rest.”
“No clean bedding, over 12 hours before they reported an incident Was reported to me. Medication given, but not documented In her chart.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Serenity Spring has a pattern of recurring deficiencies across multiple surveys, with fire safety systems being the most persistent concern appearing in all three inspections from 2020-2024. The facility also shows repeated issues with nutrition and dietary services and electrical systems maintenance. While all violations have correction dates indicating the facility addresses problems when cited, the recurring nature of fire safety deficiencies suggests ongoing challenges with maintaining safety systems that families should inquire about during visits.
Apr 18, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Jul 6, 2023Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Feb 20, 2020Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Federal Penalties
Fine
Feb 20, 2024
$3,798
Fine
Feb 12, 2024
$3,418
Fine
Jan 22, 2024
$7,976
Fine
Jan 8, 2024
$1,899
Fine
Dec 18, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Serenity Spring Senior Living at Arlington
for profit
Chain Affiliation
Continuum Healthcare
13 facilities nationwide
Chain avg rating: 2.4/5 · Rank 2 of 12
Ownership & Management
Owners
Arlington Snf Member LLC
Owner · Organization
Bruckstein, Daniel
Owner
Eisenberg, Andrew
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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