Serene Gardens of Imlay City
Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 74 Google reviews
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What this means for your family
Serene Gardens is highly recommended for its compassionate, proactive nursing care and strong communication with families. When touring, be sure to confirm how you will handle transportation for your loved one's outside medical appointments, as the facility does not provide this service.
Google Reviews
Google Reviews
74 reviews on Google“Serene Gardens of Imlay City is highly regarded by families for its compassionate, attentive staff and clean, well-maintained environment. Reviewers frequently highlight the facility's ability to provide personalized care, particularly in memory care and end-of-life situations, noting that staff treat residents like family. While the vast majority of feedback is glowing, families should be aware that the facility does not provide transportation services for off-site appointments or shopping.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Clean and well-maintained facility
- Strong communication with families
- Personalized, resident-centered care
Concerns
- Lack of transportation services for shopping or medical appointments
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since your team is known for such personalized care, how do you tailor daily activities to match the specific interests and hobbies of a resident?
- 2I noticed your staff is highly praised for their communication; what is the best way for us to stay in the loop regarding our loved one's daily well-being?
- 3Given the intimate size of your 20-resident community, how do you foster a sense of connection and friendship among the residents?
- 4I understand that off-site transportation isn't a standard service here, so could you walk me through how families typically coordinate medical appointments or shopping trips?
- 5With your reputation for a clean and well-maintained environment, what does your routine look like for ensuring the facility stays comfortable and inviting for everyone?
- 6In the event of a sudden health change or medical emergency, what is your protocol for ensuring residents receive the necessary care quickly?
Personalized based on this facility's data
Key Review Excerpts
“Called with a concern about my aunt's medication at 6 PM on a Friday, and the nurse actually picked up and helped me sort it out. No transfer to voicemail, no waiting until Monday. That's service.”
“The staff noticed my grandfather's blood pressure was running high and flagged it before it became serious. They don't just manage residents here, they actually watch out for them.”
“The staff was very caring and kept us informed of his condition. He was there to the end of his life. The staff assisted us in dealing with his death in a loving and caring manner.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
A serious investigation was conducted following an incident where a staff member physically pushed a resident, causing minor injuries. While the facility terminated the employee and reported the incident to the police, the event resulted in criminal charges against the staff member.
Oct 20, 2025Complaint
Staff person (Shannon Watts) physically mistreated Resident A by pushing them down to the floor, resulting in a 2-inch abrasion and a 2-inch bruise on the resident's elbow.
Aug 23, 2024RoutineCleanReport
No deficiencies found during this inspection.
Mar 1, 2022OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
1839 S. Almont Ave. LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit serenegardensmi.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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