Serene Gardens of Imlay City II
Families consistently rate this highly — reviewers highlight warm, attentive, and compassionate staff. Schedule a visit to confirm the fit.
based on 74 Google reviews
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What this means for your family
Serene Gardens is highly recommended for its compassionate, family-like atmosphere and proactive health monitoring. While the facility lacks in-house transportation for outside appointments, the quality of care and responsiveness of the staff make it an excellent choice for families seeking a safe and attentive environment.
Google Reviews
Google Reviews
74 reviews on Google“Serene Gardens of Imlay City II is highly regarded by families for its compassionate, family-oriented staff and clean, well-maintained environment. Reviewers frequently highlight the facility's ability to provide personalized care, particularly in memory care and end-of-life situations, noting that the management is responsive and dedicated to resident well-being.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate staff
- Clean and well-maintained facility
- Strong, responsive management team
- Personalized care and attention to detail
Concerns
- Lack of transportation services for shopping or medical appointments
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since I’ve read that your management team is very responsive, how do you typically keep families updated on their loved one's daily progress and well-being?
- 2With your focus on personalized care for your 20 residents, how do you tailor daily activities to match the specific interests and hobbies of each individual?
- 3I noticed that transportation for outside appointments isn't currently offered; could you explain how you help families coordinate medical travel or shopping trips for residents?
- 4Given your reputation for having such a warm and attentive staff, what kind of training or approach do they use to build those close, compassionate relationships with the residents?
- 5In the event of a sudden medical need or emergency, what is your specific protocol for ensuring a resident gets the right care quickly?
- 6The facility is consistently praised for being clean and well-maintained; what is your process for ensuring the living spaces stay comfortable and inviting for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The director spent 45 minutes with us, answered every question honestly, and never tried to pressure us. That kind of respect matters.”
“Called with a concern about my aunt's medication at 6 PM on a Friday, and the nurse actually picked up and helped me sort it out. No transfer to voicemail, no waiting until Monday. That's service.”
“The staff noticed my grandfather's blood pressure was running high and flagged it before it became serious. They don't just manage residents here, they actually watch out for them.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
A special investigation in July 2024 confirmed a medication error where a resident was given a blood thinner not prescribed to them. The facility took corrective action by disciplining the staff member and providing retraining.
Aug 23, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jul 9, 2024Complaint
Resident A was accidentally administered another resident's medication (a blood thinner) on 5/13/24 because the staff member became distracted.
Mar 14, 2022OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
1839 S. Almont Ave. LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit serenegardensmi.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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