Public Google reviewers rate this highly and often mention compassionate and attentive frontline staff. Schedule a visit to confirm the fit.
based on 69 Google reviews
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Public Google reviewers rate Serene Gardens of Grand Blanc highly. Reviewers highlight: compassionate and attentive frontline staff, clean, well-maintained, and aesthetically pleasing facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Serene Gardens of Grand Blanc receives highly polarized feedback, with many families praising the recent management team and compassionate staff, while others report serious concerns regarding neglect and understaffing. While some residents thrive in the clean, well-decorated environment with tailored activities, multiple reviewers have documented critical failures in basic care, including missed showers, medication management issues, and delayed responses to medical emergencies.
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Key Review Excerpts
“The memory care unit where my husband lives is clean, well-organized, and the caregivers actually know the residents by name and history.”
“The staff would lie about when they gave our loved one showers, thankfully our loved one is 100% mentally with it, we visited daily so we could tell when showers were NOT being done.”
“Serene Gardens took care of my father. The staff was kind, respectful, and caring. My dad had unique medical equipment (called an LVAD) and the Serene Gardens team was willing to be trained so they could care for him.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations at Serene Gardens of Grand Blanc have identified serious concerns regarding resident safety, including an elopement incident, failure to provide medical alert devices during a fall, and inconsistent documentation of required safety checks. Additionally, issues regarding medication delays, hygiene care, and food storage were noted.
Resident A did not receive medication (probiotic and omeprazole) for several days due to pharmacy and ordering delays.
Resident A fell and was left on the floor for an unspecified amount of time without a functioning medical alert device/call pendant and without staff response; facility failed to contact the POA.
Inadequate care/documentation: Staff were inconsistent with documenting required two-hour safety checks/rotations in the electronic ADL log (58 instances of missing initials in September 2025).
The facility was found to be storing moldy food.
Resident C was not bathed/showered as required by the facility schedule.
Inadequate supervision: Resident A eloped from the building through a window in another resident's room because window stoppers were not secured.
1481 E. Hill, LLC
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