Regency at Grand Blanc
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 291 Google reviews
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What this means for your family
Regency at Grand Blanc is highly regarded for its physical therapy and social services, making it an excellent choice for short-term rehabilitation. However, families of residents with high-acuity needs should be proactive; ensure you have a clear plan for monitoring care, as some reviewers noted delays in staff response times and occasional lapses in medication management.
Google Reviews
Google Reviews
291 reviews on Google“Regency at Grand Blanc is widely praised for its exceptional rehabilitation services, clean environment, and compassionate staff who treat residents with dignity. While the vast majority of reviews are highly positive, a small number of families have reported critical concerns regarding slow response times to call lights, inconsistent care for high-acuity needs, and occasional issues with food quality and temperature.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm, attentive, and professional nursing staff
- Clean, well-maintained, and homey facility
- Proactive and helpful social services department
Concerns
- Slow response times to call lights (mentioned by 6 reviewers)
- Poor food quality and temperature (mentioned by 5 reviewers)
- Inconsistent care for high-acuity/fall-risk patients (mentioned by 4 reviewers)
- Understaffing on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 216 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to make daily improvements to the facility?
- 2With your physical and occupational therapy programs being so highly regarded, how do you integrate those services into a resident's daily routine to ensure they stay active?
- 3Sometimes families worry about response times when a resident needs assistance; could you walk me through how your team manages call light alerts to ensure no one is waiting too long?
- 4I see your CMS health inspection rating is a 3 out of 5; what specific steps are you taking to address those recent deficiencies and improve your oversight in those areas?
- 5Regarding the dining experience, what options do you have for residents who might have specific preferences or concerns about the quality and temperature of their meals?
- 6For residents who are considered high-acuity or at a higher risk for falls, what extra layers of monitoring or specialized care plans do you put in place to keep them safe?
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT dept. exceeded my expectations. They worked with me toward being independent when I finally went home, and were very encouraging. Jennifer, in Social Services, was my guiding light.”
“The nursing staff was wonderful and the food was good. The Regency was so clean and smelt good. I was impressed.”
“The staff, although sometimes very overworked Did a wonderful job. The nurses were very caring and informative.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about this facility, with ongoing concerns about pressure ulcer care appearing across multiple years and respiratory care issues persisting into 2026. The facility shows recurring problems with resident rights, medication management, and safety oversight, though most deficiencies have correction dates. Consider visiting to assess current conditions given the pattern of complaint-driven investigations and repeated care quality issues.
Jan 22, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 7, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 13, 2025Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 17, 2025Complaint6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 31, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 4, 2024Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Regency at Grand Blanc
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 24 of 84
Ownership & Management
Owners
Mohammad a Qazi Living Trust Dated 09/26/97
Owner (parent company) · Organization
Qazi, Mohammad
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
291 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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