Serene Gardens of Clarkston
Families consistently rate this highly — reviewers highlight clean, modern, and bright facility. Schedule a visit to confirm the fit.
based on 64 Google reviews
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What this means for your family
Serene Gardens of Clarkston is highly regarded for its warm atmosphere and effective memory care programming. While the vast majority of families report excellent experiences, you should conduct a thorough tour and ask specific questions about staff-to-resident ratios during weekends and the facility's protocol for addressing health concerns, as a few reviewers raised serious allegations regarding care quality.
Google Reviews
Google Reviews
64 reviews on Google“Serene Gardens of Clarkston receives overwhelming praise for its clean, modern facility and a compassionate, attentive staff that treats residents like family. Families frequently highlight the positive impact of the leadership team, specifically the Executive and Wellness Directors, in creating a warm and engaging environment. While there are a few serious allegations regarding care standards and management, these are heavily outweighed by a large volume of positive testimonials from families who report their loved ones are thriving.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and bright facility
- Warm, attentive, and compassionate staff
- Strong, hands-on leadership team
- Effective memory care and activity programming
Concerns
- Allegations of poor resident care, including hygiene issues and neglect (mentioned by 3 reviewers)
- Dissatisfaction with management or staff treatment (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've noticed how much the leadership team engages with the community through your responses to feedback; how involved is the management team in the day-to-day care of the residents?
- 2The facility looks incredibly bright and modern; how do you ensure that the cleanliness and upkeep of the common areas are maintained throughout the day?
- 3With your specialized memory care programming, what are some of the favorite daily activities that help residents stay engaged and social?
- 4How does the staff approach personal care and hygiene routines to ensure every resident feels comfortable and well-attended to?
- 5In the event of a medical emergency or a sudden change in health during the night, what is the specific protocol for notifying the family and providing care?
- 6Since the community is such a cozy size, how do you foster a sense of connection and attentiveness between the staff and each individual resident?
Personalized based on this facility's data
Key Review Excerpts
“The memory care program gave us our mom back in some ways. She seems calmer and more engaged than she was at home trying to manage daily tasks.”
“The staff remembers her preferences, celebrates her birthday like family, and the memory care unit is secure but never feels institutional.”
“My father moved in last month and he's already making friends. After touring five different facilities, Serene Gardens stood out because of how the staff interacted with current residents.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations have identified serious safety concerns, including incidents where residents sustained burns from hot liquids and injuries from falls. While some complaints regarding personal care have been resolved, the facility has been cited for failing to provide care consistent with resident service plans.
Nov 25, 2025Complaint
Resident lacked care consistent with her service plan, involving two incidents of neglect: a fall from a wheelchair resulting in head/facial injuries and an incident where the resident was found on the floor with a shoulder injury while safety equipment (bedside floor mat) was missing.
Nov 24, 2025Complaint
Resident sustained second-degree burns on thighs and genital area after hot tea was spilled on them; staff failed to ensure protection and safety consistent with the resident's service plan.
Jul 31, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Clarkston Comfort Care, LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit serenegardensmi.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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