Senior Citizens Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 71 Google reviews
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What this means for your family
While some families report positive experiences with the nursing staff, the recurring reports of neglect, poor hygiene, and unresponsiveness to patient needs are serious red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit and specifically observing how staff respond to call lights and the general cleanliness of the common areas.
Google Reviews
Google Reviews
71 reviews on Google“Reviews for Senior Citizens Home are polarized, with some visitors praising the staff's kindness and the facility's organization, while others report serious concerns regarding neglect and poor hygiene. Critics highlight issues with staff responsiveness to patient needs, such as toileting and hydration, as well as concerns about the quality of food and overall cleanliness. Families should be aware of these conflicting experiences when considering this facility for a loved one.”
Quality Themes
Tap a score for detailsStrengths
- Caring and kind nursing staff
- Well-organized environment
- Positive atmosphere for church visitors
Concerns
- Staff unresponsiveness to patient needs and call bells (mentioned by 3 reviewers)
- Poor hygiene and cleanliness standards (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding call bell response times, what is the current process for ensuring residents receive timely assistance when they need help?
- 2I noticed the facility has had some recent challenges with hygiene and cleanliness; what specific protocols or schedules are in place to ensure a consistently clean environment for residents?
- 3Communication is very important to our family; what is the best way for us to reach the nursing staff or administration if we have questions about our loved one's care?
- 4I see that church groups frequently visit; what other daily activities or social programs are available to keep residents engaged and active?
- 5How does your team handle medical emergencies or changes in a resident's condition, particularly during the evening or weekend shifts?
- 6With the current staffing levels, how do you ensure that each resident receives personalized attention and that their daily needs are met promptly?
Personalized based on this facility's data
Key Review Excerpts
“At first, it was a nice place but after a while, the quality of care from the employees wouldn't answer the bell that was like a hotel bell and wouldn't give water.”
“1950 s attitude for healthcare. Unhygienic loud poorly staffed. Food fatty fried canned few fresh fruits. Ignores patient needs if considered inconvenient like toileting.”
“My Mama died while in rehab here. The staff was very caring and kind. Smelled cigarette smoke in the hall . Not as clean as it should by ave been.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
2
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, triggering investigations that found deficiencies in medication management, fire safety systems, and infection control. The facility shows a pattern of recurring fire safety violations across surveys, though most issues have been corrected by the provider with dates of correction documented.
Mar 12, 2026Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 5, 2024Routine13
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 5, 2024Complaint1
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Nov 15, 2023Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 27, 2023Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Sep 27, 2023Routine22
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Federal Penalties
Fine
Sep 27, 2023
$55,760
Payment Denial
Sep 27, 2023
22-day denial
Ownership & Operations
Who Operates This Facility
Senior Citizens Home
for profit
Chain Affiliation
Alliance Health Group
12 facilities nationwide
Chain avg rating: 3.3/5 · Rank 7 of 11
Ownership & Management
Owners
Henderson Emac LLC
Owner (parent company) · Organization
Klein, Eliezer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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