Kerr Lake Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly skilled and compassionate therapy team. Still worth an in-person visit.
based on 35 Google reviews

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What this means for your family
This facility is highly regarded for its exceptional physical therapy and rehabilitation team, making it a strong candidate for post-acute recovery. However, families should be aware of persistent communication issues; we recommend establishing a clear, direct line of contact with a specific nurse or social worker upon admission to bypass general phone line delays.
Google Reviews
Google Reviews
35 reviews on Google“Kerr Lake Nursing and Rehabilitation Center receives high praise for its dedicated physical therapy team and compassionate nursing staff, with many families reporting successful rehabilitation outcomes. However, there is a recurring pattern of significant communication issues, specifically regarding the facility's inability to answer phones or connect families with their loved ones, which has caused considerable frustration.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and compassionate therapy team
- Clean and well-maintained facility
- Attentive and professional nursing staff
- Effective post-surgery rehabilitation outcomes
Concerns
- Poor phone communication and difficulty reaching staff (mentioned by 5 reviewers)
- Reports of rude or heartless staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your therapy team's skill; how do you tailor rehabilitation plans to help residents recover effectively after surgery?
- 2What is the best way for our family to stay in regular contact with the nursing staff and get updates on our loved one's progress?
- 3How do you ensure that the high standards of cleanliness and maintenance seen in your facility are maintained daily?
- 4Can you tell us more about the daily activities and social engagement opportunities available for the residents here?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
- 6How does the facility work to ensure that every staff member provides a warm, compassionate, and professional experience for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation staff at Kerr Lake Nursing home are exceptional. They go above and beyond for their patients. I would especially like to give praise to Paul and Shelby.”
“When she had Covid, her nurse would call EACH DAY with an update to make us aware of how she was doing - the fact that they took the time call us, with everything else they had going on, I'll never be able to express my gratitude for those updates.”
“The staff at Kerr Lake Rehabilitation Center has been exceptional over the past two weeks. Their professionalism, attentiveness, and genuine care have truly made a positive difference in my family member’s rehab experience. That said, I have been disappointed with the food selection.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kerr Lake has faced multiple family complaints about safety hazards and care quality, with repeat safety violations in 2023 and 2024. The most recurring issues involve accident prevention and safety hazards, medication management, and resident rights regarding treatment decisions. While most deficiencies show planned correction dates, the pattern of safety concerns and complaint-driven inspections suggests families should carefully evaluate current conditions during visits.
Feb 12, 2026Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 12, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nov 6, 2024Routine2
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
May 1, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Aug 23, 2023Routine5
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Federal Penalties
Fine
May 1, 2024
$19,620
Ownership & Operations
Who Operates This Facility
Kerr Lake Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 15 of 44
Ownership & Management
Owners
Boice, Gale
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit kerrlakecare.com
Medicare data downloads
Original nursing home datasets
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