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Nursing HomeMedicaid

Kerr Lake Nursing and Rehabilitation Center

Strong Medicare quality ratings; families often praise highly skilled and compassionate therapy team. Still worth an in-person visit.

1245 Park Avenue, Old West End · Henderson, NC 2753692 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 35 Google reviews

5
4
3
2
1
Kerr Lake Nursing and Rehabilitation Center Nursing Home in Henderson, NC — Street View
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What this means for your family

This facility is highly regarded for its exceptional physical therapy and rehabilitation team, making it a strong candidate for post-acute recovery. However, families should be aware of persistent communication issues; we recommend establishing a clear, direct line of contact with a specific nurse or social worker upon admission to bypass general phone line delays.

Google Reviews

Google Reviews

35 reviews on Google
Kerr Lake Nursing and Rehabilitation Center receives high praise for its dedicated physical therapy team and compassionate nursing staff, with many families reporting successful rehabilitation outcomes. However, there is a recurring pattern of significant communication issues, specifically regarding the facility's inability to answer phones or connect families with their loved ones, which has caused considerable frustration.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Highly skilled and compassionate therapy team
  • Clean and well-maintained facility
  • Attentive and professional nursing staff
  • Effective post-surgery rehabilitation outcomes

Concerns

  • Poor phone communication and difficulty reaching staff (mentioned by 5 reviewers)
  • Reports of rude or heartless staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'20(2)'22(5)'24(4)'26(3)

Distribution · 38 analyzed

5
26
4
3
3
1
2
2
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your therapy team's skill; how do you tailor rehabilitation plans to help residents recover effectively after surgery?
  • 2What is the best way for our family to stay in regular contact with the nursing staff and get updates on our loved one's progress?
  • 3How do you ensure that the high standards of cleanliness and maintenance seen in your facility are maintained daily?
  • 4Can you tell us more about the daily activities and social engagement opportunities available for the residents here?
  • 5In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
  • 6How does the facility work to ensure that every staff member provides a warm, compassionate, and professional experience for all residents?

Personalized based on this facility's data


Key Review Excerpts

The rehabilitation staff at Kerr Lake Nursing home are exceptional. They go above and beyond for their patients. I would especially like to give praise to Paul and Shelby.

Family member · 2025★★★★★

When she had Covid, her nurse would call EACH DAY with an update to make us aware of how she was doing - the fact that they took the time call us, with everything else they had going on, I'll never be able to express my gratitude for those updates.

Grandchild of resident · 2021★★★★★

The staff at Kerr Lake Rehabilitation Center has been exceptional over the past two weeks. Their professionalism, attentiveness, and genuine care have truly made a positive difference in my family member’s rehab experience. That said, I have been disappointed with the food selection.

Family member · 2026★★☆☆☆
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
82%
Registered nurses for medical care
Total Nursing
4.20hrs
OK
All nurses + aides combined
Staff Turnover
21%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
19.4%
NC
21.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
12.1%
NC
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.6%
Better than Avg
Here
14.6%
US
19.5%
NC
21.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NC
94.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
15.5%
NC
14.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.0%
Better than Avg
Here
13.0%
US
14.4%
NC
16.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.4%
Better than Avg
Here
82.4%
US
79.8%
NC
78.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.1%
Better than Avg
Here
82.1%
US
81.8%
NC
80.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
NC
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
1penalties
Well below state avg (5.6)
4 complaint-triggered
$32,269 in fines

Kerr Lake has faced multiple family complaints about safety hazards and care quality, with repeat safety violations in 2023 and 2024. The most recurring issues involve accident prevention and safety hazards, medication management, and resident rights regarding treatment decisions. While most deficiencies show planned correction dates, the pattern of safety concerns and complaint-driven inspections suggests families should carefully evaluate current conditions during visits.

Feb 12, 2026Routine
1
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Feb 12, 2026Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Nov 6, 2024Routine
2
0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

May 1, 2024Complaint
3
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Aug 23, 2023Routine
5
0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

Federal Penalties

Fine

May 1, 2024

$19,620

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kerr Lake Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Principle Long Term Care

Chain Size

44 facilities nationwide

Chain avg rating: 3.1/5 · Rank 15 of 44

Ownership & Management

Owners

Boice, Gale

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Sundar, ValarmathiManaging Control - Governing BodyJohnson, DianneOfficer / DirectorBoice, GaleOfficer / DirectorPrinciple Long Term Care, INC.ManagerHughes, NancyManager
Source: Medicare provider data

Contact

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References & Resources

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