Seneca Nursing & Rehabilitation Center, LLC
Strong Medicare quality ratings; families often praise compassionate and responsive administrative staff. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
While some families report excellent experiences with staff responsiveness and rehabilitation, there are recurring reports of understaffing and unresolved complaints. When touring, ask specifically about current staff-to-resident ratios and the formal process for escalating and resolving care concerns.
Google Reviews
Google Reviews
8 reviews on Google“Seneca Nursing & Rehabilitation Center receives polarized feedback, with some families praising the compassionate, responsive staff and successful rehabilitation outcomes. However, other long-term family members report serious concerns regarding chronic understaffing, unresolved complaints, and instances of inadequate daily care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and responsive administrative staff
- Effective rehabilitation support
- Friendly and hardworking nursing staff
- Successful weight management for residents
Concerns
- Chronic understaffing leading to unmet patient needs (mentioned by 2 reviewers)
- Lack of resolution for formal complaints (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a top priority for families, how is the facility currently working to ensure consistent, high-quality care for all 120 residents?
- 2I noticed the facility has a strong reputation for rehabilitation and weight management; could you share how the nursing team coordinates these specific health goals with daily care?
- 3When a family has a concern or a formal complaint, what is the specific process for ensuring it is heard and resolved in a timely manner?
- 4With a 4-star health inspection rating, what specific protocols are in place to maintain that standard of safety during daily operations?
- 5What does a typical day look like for residents in terms of social engagement and activities outside of their medical care?
- 6How does the nursing staff communicate with families during medical emergencies or sudden changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“When I have concerns or questions, they are always immediately addressed by the staff. I feel very lucky to have my mom in this facility and am always happy to go to visit her there.”
“Each time I contact the facility, every staff member is supportive, responsive, and willing to help.”
“Nurses and techs were very nice but care was terrible due to the fact that there were not enough people working. Not at all receptive to patients needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
3
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 25 deficiencies across three surveys, with one complaint-triggered violation regarding resident dignity and rights. The most recurring issues involve daily care assistance, resident rights, and building safety systems (particularly emergency power). Problems persist across multiple surveys, including repeated electrical system deficiencies and daily care issues from 2021 through 2025, suggesting ongoing challenges despite reported corrections.
Jun 27, 2025Routine9
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Jun 27, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 28, 2023Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Sep 10, 2021Routine10
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Emergency Preparedness Deficiencies
Develop a communication plan.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Seneca Nursing & Rehabilitation Center, LLC
for profit
Chain Affiliation
Hurlbut Care
13 facilities nationwide
Chain avg rating: 3.6/5 · Rank 5 of 12
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit hurlbutcare.com
Medicare data downloads
Original nursing home datasets
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