Finger Lakes Health
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 10 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (7 vs median 6.0)
- High staff turnover (60%)
- High RN turnover (55%)
Above average in NY · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record
What this means for your family
While some families report positive experiences with staff attentiveness, the recurring reports of poor sanitation and hygiene are deeply concerning. We strongly advise visiting the facility in person to inspect the cleanliness of resident rooms and asking management directly about their current staffing ratios and cleaning protocols.
Google Reviews
Google Reviews
10 reviews on Google“Finger Lakes Health experiences significant polarization, with recent reviews highlighting severe concerns regarding sanitation and staffing levels. While some families report positive, compassionate care during short-term stays, others describe distressing conditions including unhygienic environments and neglectful patient care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and accommodating staff
- Inviting and well-decorated facility entrance
- Consistent communication during health crises
Concerns
- Poor sanitation and hygiene, including reports of fecal matter on floors (mentioned by 2 reviewers)
- Inadequate staffing levels and poor patient-to-staff ratios (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the size of the facility with 345 residents, what specific protocols do you have in place to ensure consistent daily housekeeping and sanitation in resident living areas?
- 2I noticed the facility has a very welcoming entrance; how do you extend that level of care and attention to detail to the maintenance of the individual resident rooms?
- 3With the current staffing levels, how does your team ensure that residents receive timely assistance with personal hygiene and daily care needs throughout the day?
- 4I appreciate that the facility is known for consistent communication during health crises; could you explain how that process works if my loved one has an urgent medical change or emergency?
- 5What kind of daily social or recreational activities are available to help residents engage with one another and stay active within such a large community?
- 6How do you monitor and maintain your staffing ratios to ensure that every resident receives the personal attention they need, especially during peak hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff was very accommodating, compassionate, patient, experienced and most of all available when something was needed. Their attentiveness to my family's needs were Top Notch.”
“Yikes… poor patient to staff ratio, and not a clean facility. Patients are not given the attention and care that they deserve. There was literally fecal matter on the floor for multiple days (and that was just in the room I was in!)”
“The Geneva Living Center has been wonderful to our loved one especially during this very difficult time. They have been exceptional at keeping us updated on the status of the facility and are very consistent with the COVID testing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Finger Lakes Health has had recurring issues with care planning and resident safety across multiple surveys, with families filing complaints that triggered seven deficiencies in 2023 related to inadequate care planning, safety supervision, dietary services, and staff training. Problems with accident prevention and resident assessments have persisted across all three survey periods, though the facility reports correcting each deficiency when identified.
Apr 8, 2026Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 1, 2023Complaint7
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure that paid feeding assistants have the training they need.
Sep 1, 2023Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Jul 22, 2022Routine13
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Emergency Preparedness Deficiencies
Develop a communication plan.
Feb 13, 2020Routine7
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Ownership & Operations
Who Operates This Facility
Finger Lakes Health
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit flhealth.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.