Seneca Hill Manor INC
Strong Medicare quality ratings; families often praise effective physical therapy and rehabilitation services. Still worth an in-person visit.
based on 20 Google reviews
Watch Seneca Hill Manor INC
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility offers a clean environment and effective physical therapy, the frequency of reports regarding neglect and slow response times is concerning. We strongly recommend that you visit during off-hours and weekends to observe staffing levels yourself, and ask management specifically about their protocol for addressing patient medical complaints like UTIs.
Google Reviews
Google Reviews
20 reviews on Google“Seneca Hill Manor Inc. receives highly polarized reviews, with some families praising the facility for its cleanliness and effective rehabilitation therapy, while others report severe neglect and staffing shortages. Multiple recent reviews highlight critical failures in basic patient care, including delayed responses to call bells, hygiene issues, and poor communication regarding medical concerns like UTIs. Prospective families should be aware of a significant divide between those who experience attentive care and those who report systemic mismanagement.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation services
- Clean and well-maintained physical environment
- Some highly dedicated and compassionate individual staff members
Concerns
- Chronic understaffing leading to long wait times for call bells (mentioned by 5 reviewers)
- Poor hygiene and neglect of basic needs (soiled linens/diapers) (mentioned by 4 reviewers)
- Lack of responsiveness to medical concerns (e.g., UTIs) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility is very well-maintained and clean; what are your specific protocols for ensuring linens and personal hygiene needs are addressed promptly throughout the day?
- 2Since some staff members are noted for being particularly compassionate, how do you foster that culture of care during busy shifts?
- 3How does the nursing team monitor for and respond to sudden medical changes, such as a suspected UTI or sudden fever?
- 4With the focus on rehabilitation here, how closely do the physical therapy teams coordinate with the daily nursing staff to support a resident's progress?
- 5What is the process for ensuring call bells are answered quickly, especially during shift changes or high-activity periods?
- 6How do you ensure that medication management is handled accurately and that any changes in prescriptions are communicated clearly to the family?
Personalized based on this facility's data
Key Review Excerpts
“The aids and nurse's and professional and willing to help at anytime . Call bell wait time is minimal. Food quality is good if you don't like what is served they will call the kitchen and place special request if possible .”
“She’s been complaining of a UTI since Thursday and they’ve done nothing. Finally on Saturday after she complained 3 times, they told her they couldn’t do anything until Monday until the lab is open.”
“The room is clean, large and cheery, it's 100 percent better than where he was. His nails are clean, his laundry is actually washed, he is shaved and wearing clean clothes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Seneca Hill Manor has had some concerning issues including families filing complaints about inadequate response to abuse allegations and poor treatment quality, though all deficiencies show correction dates. The facility has recurring problems with infection control, fire safety systems, and care planning across multiple surveys. While most recent violations in 2024 focused on building safety rather than direct care, the pattern of complaint-triggered deficiencies suggests families should carefully evaluate care standards during visits.
Apr 14, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 9, 2024Routine9
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 9, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 4, 2022Routine3
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Jan 16, 2020Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Seneca Hill Manor INC
nonprofit
Ownership & Management
Owners
Oswego Health INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit oswegohealth.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Pontiac Nursing Home
3.8 miNursing Home · Oswego, NY
St Luke Residential Health Care Facility INC
3.9 miNursing Home · Oswego, NY
Bishop's Commons at St. Luke
4.0 miAssisted Living · Oswego, NY
St. Francis Commons
4.0 miAssisted Living · Oswego, NY
The Gardens by Morningstar
4.2 miAssisted Living · Oswego, NY
Morningstar Residential Care Center
4.9 miNursing Home · Oswego, NY