Nursing HomeMedicaid

Seneca Health Care Center

A middle-range Medicare rating. Review each component and visit in person before deciding.

2987 Seneca Street, West Seneca, NY 14224|160 beds|Licensed & active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.2/5

based on 58 Google reviews

(716) 828-0500 Directions Website

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2flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (2/5 stars)
1 Medicare penalty on record

Source: Medicare data

What this means for your family

Seneca Health Care Center has a middle-range Medicare overall rating. Strengths include compassionate hospice and end-of-life care. Some reviewers note concerns about chronic understaffing leading to delayed response times (mentioned by 6 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.

Google Reviews

63 public Google reviews available

Seneca Health Care Center receives highly polarized feedback, with some families praising the compassionate care and professional staff, while others report severe neglect and communication failures. Common criticisms include chronic understaffing, poor hygiene in resident rooms, and significant issues with medication management and responsiveness to basic needs. Families should be aware that experiences appear to vary significantly depending on the specific wing or staff members involved.

Quality Themes

Tap a score for details

Strengths

Compassionate hospice and end-of-life care
Professional and attentive nursing staff in specific units
Helpful and supportive social work team
Well-maintained common areas and renovations

Concerns

Chronic understaffing leading to delayed response times (mentioned by 6 reviewers)
Poor hygiene and cleanliness in resident rooms (mentioned by 4 reviewers)
Medication management errors and negligence (mentioned by 3 reviewers)
Inadequate communication regarding discharge and care plans (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 63 analyzed

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed that the facility has undergone some nice renovations in the common areas; how do you ensure that same level of attention to detail and cleanliness is maintained inside the individual resident rooms?
2With a capacity of 160 residents, what specific processes do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance throughout the day?
3I see that your team is very active in responding to feedback online; how do you utilize that communication loop to keep families updated on changes to their loved one's care plan?
4Given the importance of precision in health management, could you walk me through your current system for double-checking medication administration to prevent errors?
5Since your team is highly regarded for their compassionate end-of-life and hospice support, how do you extend that same level of dedicated, attentive care to residents who are here for long-term daily living?
6What variety of social activities or engagement programs do you have scheduled to ensure residents feel connected and active within the community?

Personalized based on this facility's data

Key Review Excerpts

“My Dad spent the last few weeks of his life at Seneca Health Care Center - I'll always be grateful for the compassionate care he received during that time.”

Memory care family member · 2025★★★★★

“Last time our grandfather was here he gained 40 lbs of water weight in the matter of weeks because staff neglected to give him his diuretics.. he’s back again due to complications of CHF and once again they are letting him gain weight.”

Long-term resident's family · 2024★☆☆☆☆

“The only thing I would recommend working on would be the odor that permeated the facility. I realize the reason it is there but there has to be some way in this day and age to address this.”

Long-term resident's family · 2026★★★★★

Source: 63 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.32hrs

43%

Registered nurses for medical care

Total Nursing

3.81hrs

93%

All nurses + aides combined

Staff Turnover

46%

Lower is better (< 30% = good)

RN Turnover

44%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

12.8%

19.5%

Erie

9.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility12.8%

Better than Avg

Here

12.8%

19.5%

13.2%

Erie

14.5%

Residents needing more daily help over time

↓ Lower is better

This Facility12.7%

Better than Avg

Here

12.7%

13.9%

14.1%

Erie

16.3%

Residents whose walking got worse

↓ Lower is better

This Facility13.6%

Mixed vs Avgs

Here

13.6%

14.1%

12.5%

Erie

16.9%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility21.9%

Worse than Avg

Here

21.9%

19.0%

19.5%

Erie

21.7%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility91.4%

Worse than Avg

Here

91.4%

93.5%

91.5%

Erie

92.8%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility93.9%

Better than Avg

Here

93.9%

82.0%

77.4%

Erie

83.4%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility85.7%

Better than Avg

Here

85.7%

79.8%

78.8%

Erie

80.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.6%

Worse than Avg

Here

1.6%

1.2%

Erie

0.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

14findings in history

1penalty

Latest survey: 5 · near NY avg (7.6)

2 complaint-triggered findings

Seneca Health Care Center has recurring issues with safety hazards and daily care assistance that families have complained about, with the most recent safety violation occurring in November 2025. The facility shows a pattern of deficiencies in accident prevention, daily living assistance, and resident rights across multiple surveys, though all violations appear to be corrected when identified.

Nov 5, 2025Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 8, 2024Routine4 findings

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Nov 8, 2024Complaint1 finding

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jan 12, 2023Routine7 findings

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0607Potential for harm · PatternResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Mar 12, 2020Routine1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Nov 5, 2025

$9,110

Ownership & Operations

Who Operates This Facility

Owner / Operator

Seneca Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Mcguire Group

Chain Size

6 facilities nationwide

Chain avg rating: 4.2/5 · Rank 3 of 6

Ownership & Management

Owners

Vestra Spv1 LLC

Owner · Organization

50%

Vestra Spv2 LLC

Owner · Organization

50%

Farbenblum, Edward

Owner (parent company)

Lieberman, Orly

Owner (parent company)

Key personnel

Grigg, SusanOfficer / DirectorPhan, TomOfficer / DirectorRosso, RalphOfficer / DirectorFarbenblum, EdwardManagerGrigg, SusanManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(716) 828-0500

livinglegendshealth.com

2987 Seneca Street

West Seneca, NY 14224

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

58 reviews from families & visitors

Official Website

Visit livinglegendshealth.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.