Scottish Pines Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
This facility's therapy department is highly regarded and often leads to successful discharges for short-term rehab patients. However, families should be aware of consistent reports regarding understaffing and slow response times; we strongly recommend visiting during off-hours to observe staff-to-patient ratios firsthand.
Google Reviews
Google Reviews
39 reviews on Google“Scottish Pines Rehabilitation and Nursing Center receives high praise for its therapy department and generally attentive, kind nursing staff, particularly regarding short-term rehabilitation stays. However, there are significant, recurring reports of understaffing, slow response times to call lights, and inconsistent care quality that have left some families deeply concerned about the dignity and safety of their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm, attentive nursing and CNA staff
- Clean and well-maintained facility
- Strong communication regarding patient progress
Concerns
- Chronic understaffing leading to slow response times (mentioned by 4 reviewers)
- Inconsistent or poor quality of care for long-term residents (mentioned by 3 reviewers)
- Dietary and meal service issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of consistent care, how do you ensure that long-term residents receive the same level of attention and personalized care plans as those here for short-term rehabilitation?
- 2I noticed that staffing levels are a priority for you; how do you manage call-light response times during peak hours to ensure residents aren't waiting too long for assistance?
- 3Since therapy services are a noted strength here, how do you integrate those physical and occupational therapy goals into the daily routine for residents who are staying long-term?
- 4What steps are being taken to improve the consistency and quality of the dining experience, as we want to ensure our loved one enjoys their meals?
- 5Could you walk us through your current process for medication management to ensure accuracy and timely administration for residents?
- 6What kind of daily social or recreational activities do you offer to keep residents engaged and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“The 2nd time she returned, which was almost a year to the date, as she was being rolled down the hallway, the CUSTODIAN says 'Ms. Moser, what are you doing back here?' And it had been a year! She still knew her name!”
“I was always updated on my fathers progress, goals and any concerns that arose. After follow appointments that my father had or any extra test needed for him, they were always very helpful and listened to any concerns or questions I had.”
“The staff, few as it is, walk the halls while the call light is on; not knowing nor caring why it's on; continuously having the patient waiting in distress for them to care enough to respond.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Scottish Pines has 10 federal deficiencies across 3 surveys with no complaint-triggered issues, suggesting routine oversight rather than family concerns. The facility shows recurring problems with electrical systems, medication management, and fire safety equipment that appear across multiple surveys. All deficiencies have correction dates from the provider, though the pattern of repeated infrastructure and pharmacy issues may warrant discussion during your visit.
Dec 18, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 24, 2024Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Aug 10, 2023Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Scottish Pines Rehabilitation and Nursing Center
for profit
Chain Affiliation
Century Care Management
7 facilities nationwide
Chain avg rating: 4.1/5 · Rank 4 of 7
Ownership & Management
Owners
Century Care Management, INC.
Owner · Organization
Noah K Duncan Mrtl Tr
Owner · Organization
Duncan, Gail
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit scottishpinesrehab.com
Medicare data downloads
Original nursing home datasets
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