Santianna Oakmont Signature Living
Families consistently rate this highly — reviewers highlight exceptional activities and live entertainment. Schedule a visit to confirm the fit.
based on 43 Google reviews
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What this means for your family
This facility is an excellent choice if you are looking for a high-end, active lifestyle with top-tier entertainment and a beautiful setting. However, families should perform due diligence regarding management and financial agreements, as some reviewers have noted issues with refund processes and food service consistency.
Google Reviews
Google Reviews
43 reviews on Google“Santianna Oakmont is widely praised for its luxurious, resort-like atmosphere and an exceptional activities program that includes live entertainment. While many families report high levels of care and a beautiful environment, some residents have experienced issues with food temperature, management changes, and specific concerns regarding financial refunds and resident safety during late-night hours.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional activities and live entertainment
- Beautiful, upscale, and well-maintained facility
- Warm and professional care staff
- Vibrant and engaging community atmosphere
Concerns
- Issues with food temperature and quality (mentioned by 2 reviewers)
- Financial disputes regarding deposits and refunds
- Safety/supervision concerns during late hours
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses that specifically reference details from the reviewer's text. For negative reviews, they maintain a professional tone, acknowledge the specific issue, and offer a path toward resolution or explain corrective actions being taken.
Questions for Your Tour
- 1We've heard wonderful things about the live entertainment and activities here; could you tell us more about what a typical weekly schedule looks like for residents?
- 2The facility looks incredibly upscale and well-maintained; how do you ensure the dining experience, specifically food temperature and quality, stays consistent for everyone?
- 3Since we are looking for a safe environment, how is the community supervised and monitored during the late-night or overnight hours?
- 4We noticed you are active in responding to feedback; how does the management team typically use resident or family suggestions to improve care?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate assistance for a resident?
- 6With a community of this size, how do you ensure that the warm and professional care staff can still provide personalized attention to each individual's needs?
Personalized based on this facility's data
Key Review Excerpts
“The contrast in care is incredible—nothing compares to the level of support, kindness, and professionalism we’ve experienced at Santianna.”
“Santianna is a Class Act... I have been in literally dozens of senior living facilities, as well as for my work. Santianna is at the top of the list, for its beauty and elegance, and the caring spirit and competence of its staff.”
“We paid a $6000 deposit to reserve a two-bedroom apartment. About a month later we contacted Santianna marketing to withdraw our application; requesting a refund, which according to the Deposit Agreement, was due within 30 days of cancellation. I followed up diligently... and no response.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Feb 6, 2026ComplaintClean
This report details an investigation into complaints received on January 26, 2024. The investigation found that all allegations—including issues with food service, soiled bedding, cleanliness, hazardous items, trash disposal, and call light response—were unsubstantiated. The facility was found to be clean and sanitary during the visit, and staff interviews confirmed adherence to required standards.
Jan 8, 2026ComplaintClean
This report is a Complaint Investigation detailing allegations regarding temperature control, air conditioning repair, and elevator maintenance. All three allegations were reviewed, and the investigation findings determined that the evidence was insufficient to prove the alleged violations occurred. Consequently, all cited allegations were deemed Unsubstantiated.
Dec 18, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Sep 30, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 2, 2025ComplaintClean
The facility underwent an unannounced Required Annual Inspection. The inspector noted that the facility was clean, sanitary, and in good repair, with all required safety and operational items observed to be in order. No deficiencies were cited during the inspection.
Apr 2, 2025InspectionClean
The facility underwent an unannounced Required Annual Inspection. The inspector noted that the facility was clean, sanitary, and in good repair, with all required safety and operational items observed to be in order. No deficiencies were cited during the inspection.
Jan 7, 2025OtherClean
The facility underwent an unannounced Case Management Visit prompted by self-reported incidents concerning resident falls, elopements, and medications. The Licensing Program Analyst interviewed staff and residents and collected records. No deficiencies were cited or observed during this inspection.
Oct 21, 2024ComplaintClean
This report details a Complaint Investigation conducted following allegations that the licensee failed to prevent a resident from eloping and failed to arrange psychiatric medical care. The investigator found that the allegations were unsubstantiated based on collected records and staff interviews. Therefore, no deficiencies were cited.
Ownership & Operations
Who Operates This Facility
Oakmont of Carlsbad LLC; Oakmont Management Group
STEVENSON, CHERYL
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit oakmontseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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